Ranu Patil
Toronto,ON
Summary
Hospitality professional with a strong record of enhancing service quality and customer satisfaction. Expertise in suggestive selling techniques and effective communication, leading to significant process improvements and increased team performance. Proven ability to thrive in fast-paced environments while ensuring exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Service Manager
Bier markt
Toronto
03.2025 - 12.2025
- Managed daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Implemented process improvements to enhance service quality.
- Trained staff on beer knowledge, tasting techniques, and customer service skills.
- Managed inventory levels and ensured stock accuracy in a fast-paced retail environment.
Service Manager
Taylors landing
Toronto, Ontario
10.2024 - 03.2025
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Food and Guest Service Supervisor
Kellys landing
08.2022 - 10.2024
- Monitored customer feedback to identify areas for improvement in the customer experience.
- Resolved escalated customer service issues in a timely manner.
- Monitoring the dining area to ensure that tables are attended to promptly in the event of any guest needs.
- Supervise, organize, and coordinate the tasks of staff responsible for preparing, portioning, and serving meals.
- Provide training to employees regarding their job duties, maintaining cleanliness, and adhering to safety protocols.
- Adjust punch records to ensure accurate clock-ins and clock-outs.
- Overseeing the food expo to ensure efficient food service execution.
- Conducting a cash float count at the end of the shift to ensure reconciliation and balance
Assistant Manager of Operations
Adda bistro
Toronto, ON
10.2021 - 06.2022
- Coached employees to work together to carry out daily functions and meet service objectives.
- Helped to coordinate and optimize all areas of operations for business, communicated with artists, event promoters and marketing professionals to proactively foster the restaurants image and build revenue growth.
- Developed lucrative relationships with clients to promote future business opportunities.
- Monitored daily alcohol inventories bar management software to generate accurate reports.
Assistant Restaurant/Service Manager
Entertainment cruises
Toronto, ON
04.2019 - 12.2021
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Server Shift Leader
The keg
Toronto, ON
04.2018 - 08.2020
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Assisted with performance reviews to identify areas of improvement.
- Collaborated with host, bus person and cook to serve up food and beverage options.
Server
O grady's restaurant on church
Toronto, Ontario
08.2019 - 05.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Server
Joe birds
Toronto, Ontario
10.2018 - 04.2019
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
- Stocked server areas with supplies before, during and after shifts.
- Developed strong and lasting resident relationships.
Server/Host
Mineority By Saby
Mumbai, MH
02.2016 - 06.2017
- Consistently provided professional, friendly and engaging service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
Education
Bachelors of Business Administration - Hospitality
George Brown College St. James Campus
Toronto, ON08.2021
Skills
- Suggestive selling techniques
- Multitasking and problem-solving
- Computer proficiency
- Microsoft Word and POS systems
- First aid and CPR certification
- Smart Serve certification
- Food handling certification
- Effective communication
- Organizational skills
- Calm under pressure
- Quick learner
- Self-motivated team player
Additional Information
- References would be available on request
Timeline
Service Manager
Bier markt
03.2025 - 12.2025
Service Manager
Taylors landing
10.2024 - 03.2025
Food and Guest Service Supervisor
Kellys landing
08.2022 - 10.2024
Assistant Manager of Operations
Adda bistro
10.2021 - 06.2022
Server
O grady's restaurant on church
08.2019 - 05.2020
Assistant Restaurant/Service Manager
Entertainment cruises
04.2019 - 12.2021
Server
Joe birds
10.2018 - 04.2019
Server Shift Leader
The keg
04.2018 - 08.2020
Server/Host
Mineority By Saby
02.2016 - 06.2017
Bachelors of Business Administration - Hospitality
George Brown College St. James Campus