Ransford Adjei Koranteng
Montreal,QC
Summary
With five years of experience, I possess extensive knowledge in clients relations, financial accounting, auditing, project management, business development, and essential software skills. My expertise spans across diverse industries, enabling me to adapt swiftly to new environments and deliver exceptional results. As a highly organized and detail-oriented professional, I excel in fast-paced settings. Leveraging my strong analytical skills, I identify opportunities for process improvement and drive efficiency. With a proven track record of success, I am committed to contributing my expertise to aid organizations in achieving their goals.
Overview
6
6
years of professional experience
Work History
Call Center Executive
African Business Processing Outsourcing
05.2020 - 09.2024
- Strengthened relationships with key clients by proactively following up on feedback, fostering trust, and enhancing long-term partnerships.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Reduced average call handle time while maintaining high-quality service through efficient problem-solving skills and attention to detail.
Project Accountant
Richnation Engineers Limited
07.2018 - 04.2019
- Reviewed project employee credentials and approved or rejected account access as appropriate.
- Monitored project costs, developed job cost forecasts, managed cash flow and approved invoices for payment.
- Assisted in the development of annual operating budgets by gathering historical data, analyzing trends, and collaborating with department heads on projections.
- Facilitated a smooth audit process with detailed documentation of project-related transactions, minimizing audit findings and recommendations.
Education
BSc. - Business Administration, Accounting
African University College of Communication
05.2018
Certification of Higher Education - Banking & Finance (IOCB)
Accra Business School
09.2015
Certificate of Participation - Cyber-Security Risk & Assessment Management
National Banking College
05.2015
Post-Graduate Certification - Project Management
Graduate Training Institute (GTI)
07.2013
International Diploma - Computer Engineering
IPMC College
03.2011
Skills
- Search Engine Optimization
- Data Analytics
- Reporting skills
- CRM Software
- Call handling
- Language proficiency
Languages
English
Native or Bilingual
Supportedcauses
- Empowerment, Opportunity & Security
- Civil Rights and Social Action
- Empowering Local Communities
Volunteer Experience
Presiding Officer, Electoral Commission, General Election, Ghana, 11/12, 12/12, Busia St. GC-346-1144, Accra, Greater-Accra Region, Took charge of the polling station., Ensured that all electors are treated impartially with respect and in a helpful, polite, and professional manner., Maintained secrecy of the ballot.
Hobbies and Interests
- Research
- Reading
- Business Development
- Exploration
- Analysis
Ambitions
- To develop Advanced Excel and Financial Modeling Skills.
- To acquire Industry-Specific Knowledge.
- Enhance Forecasting Accuracy.
- Strengthen Business Partnership Skills.
- Implement a New Financial Planning Software.
- Expand Risk Management Capabilities.
- Cultivate Strategic Thinking and Analysis.
Timeline
Call Center Executive
African Business Processing Outsourcing
05.2020 - 09.2024
Project Accountant
Richnation Engineers Limited
07.2018 - 04.2019
Certification of Higher Education - Banking & Finance (IOCB)
Accra Business School
Certificate of Participation - Cyber-Security Risk & Assessment Management
National Banking College
Post-Graduate Certification - Project Management
Graduate Training Institute (GTI)
International Diploma - Computer Engineering
IPMC College
BSc. - Business Administration, Accounting
African University College of Communication
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