Ranne Rose Ferry
Brampton,ON
Summary
Results-driven professional with diverse experience in customer service, security, and manufacturing. Strong background in overseeing operations, ensuring quality standards, and delivering excellent customer care. Skilled in managing time-sensitive tasks, maintaining efficiency, and coordinating teams to meet goals. Seeking a position where I can apply my skills in problem-solving, process optimization, and client relations.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Production Team Assembler
Baylis Medical/Boston Scientific
04.2020 - 05.2024
- Consistently applied effective problem-solving skills to ensure smooth operations.
- Performed wireline assembly, inspecting the quality of Versa Cross connections to wires for customer operations related to heart medical conditions.
- Monitored products to ensure compliance with quality standards and specifications.
Customer Service Agent
ACAP; Service Air/Swiss Port, AAS International
02.2012 - 03.2020
- Provided exceptional customer service, ensuring client satisfaction.
- Assisted passengers with pre-flight and post-flight needs, including wheelchair, trolley, and manual support.
- Guided passengers through customs, boarding, baggage claims, and arrivals to ensure a smooth travel experience.
- Delivered wheelchair and manual assistance at all stages of flight accommodations.
Customer Service
Air Canada VIP Lounge
02.2012 - 08.2013
- Delivered exceptional customer service, ensuring client satisfaction and a welcoming lounge experience.
- Prepared and served food and beverages to passengers during layovers.
- Maintained a clean and organized workspace to uphold high hospitality standards.
Cabin Crew Agent
Avex Flight Support
02.2012 - 08.2013
- Performed thorough cleaning of airline cabins before and after flight turnovers.
- Maintained speed and efficiency to meet time-sensitive flight schedules.
- Provided grooming services for both international and domestic flights, ensuring a clean and comfortable environment for passengers.
Postal Clerk
Canada Post
02.2006 - 11.2012
- Delivered exceptional customer service and applied effective problem-solving skills.
- Managed postal operations, including sending and receiving packages and tracking shipments.
- Handled cash transactions, maintained float accuracy, managed inventory, and ensured station upkeep.
Packaging Supervisor
Henkel Canada Corporations Consumer Adhesives
02.1990 - 11.2005
- Oversaw start-up, shutdown, and routine maintenance of machine lines and work areas.
- Monitored production processes to ensure compliance with quality standards and specifications.
- Managed and supervised all manufacturing lines to optimize efficiency and workflow.
Education
Psychology
Seneca College
Mississauga, ON01-1982
Computer Science
Sheridan College
Brampton, ON01-1980
Skills
- Fast learner with the ability to quickly adapt to new tasks and environments
- Strong interpersonal skills, booth with individuals and within teams
- Highly self-motivated, eager to acquire new skills and embrace challenges
- Over 12 years of experience providing exceptional customer service
- Punctual, dependable, and trustworthy
- Extensive background in delivering high-quality customer service
- Demonstrated ability to thrive under pressure and meet deadlines in fast-paced settings
Affiliations
- Member of the Joint Health and Safety Committee
Certification
- CPR and First Aid Certified - 2012
- Eagle Lift Training - 2013
Timeline
Production Team Assembler
Baylis Medical/Boston Scientific
04.2020 - 05.2024
Customer Service Agent
ACAP; Service Air/Swiss Port, AAS International
02.2012 - 03.2020
Customer Service
Air Canada VIP Lounge
02.2012 - 08.2013
Cabin Crew Agent
Avex Flight Support
02.2012 - 08.2013
Postal Clerk
Canada Post
02.2006 - 11.2012
Packaging Supervisor
Henkel Canada Corporations Consumer Adhesives
02.1990 - 11.2005
Psychology
Seneca College
Computer Science
Sheridan College
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