Diligent with comprehensive background in fiber optic splicing and hands-on experience in network installation and repair. Proven track record in maintaining and troubleshooting complex telecommunication equipment with precision. Demonstrated expertise in team collaboration and technical problem-solving. Expert at equipment installation, configuration and troubleshooting. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions.
• Installed and configured voice, data, and broadband internet services including fiber optic, DSL, and cable systems at customer premises and business sites.
• Conducted diagnostics and repairs on telecom infrastructure including network terminals, modems, ONTs, routers, and set-top boxes.
• Terminated and tested copper and fiber optic cabling, ensuring adherence to signal strength, quality, and industry standards.
• Performed network troubleshooting using OTDR, TDR, and spectrum analyzers to resolve connectivity and performance issues.
• Maintained central office and remote site equipment such as multiplexers, patch panels, and switching gear.
• Provided technical support and customer service on-site, educating customers on equipment usage and troubleshooting procedures.
• Collaborated with network engineers and NOC teams to assist in provisioning new lines and resolving escalated network faults.
• Ensured compliance with all health, safety, and regulatory standards (e.g., OSHA, FCC) during fieldwork and installations.
• Completed detailed service reports and inventory documentation for each job performed, using mobile field service tools.