Ranjot Kaur
Dartmouth,CA
Summary
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Bringing proven to promote organization and availability through effective schedule development. Organized office professional with experience with various tasks such as preparing agendas. Stay on top of accounting needs by proactively updating journal entries, financial schedules, and budget tracking reports. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accountant
HB Tax Services (2015) Inc.
05.2023 - Current
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
- Gathered financial information, prepared documents, and closed books.
- Provided journal entries and performed accounting on an accrual basis.
- Submit Government fillings, such as GST, PST, WCB, payroll remittance and Annual reports.
- Compile data and income tax returns.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
Supervisor
Tim Hortons
12.2020 - 04.2023
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Security Guard
TITAN Security and Investigation
12.2021 - 06.2022
- Managed access control at large-scale events, verifying attendee credentials and prohibiting entry to unauthorized individuals.
- Documented daily activities in detailed logbooks, creating a clear record of events for management review.
- Collaborated with local law enforcement agencies during investigations, providing detailed incident reports and evidence as required.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Customer Service Representative
Sydney Call Center
03.2020 - 11.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified upselling opportunities to increase revenue generation.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Cashier
Walmart
06.2018 - 02.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card and check transactions to complete customer purchases.
Bank Teller
State Bank of India, SBI
04.2017 - 03.2018
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Diploma in Financial Services -
Centennial College
12.2019
High School Diploma -
Guru Nanak College
03.2017
Skills
- Customer Service
- Microsoft Excel
- Account Evaluation
- Financial Reporting
- Quickbooks
- Invoice Verification
- Tax Preparation
- Problem Solving Abilities
- Payroll Auditing
- Sage 50 Accounting
Certification
- Food Safety Certificate
- Certificate in Emergency First Aid and CPR/AED Level
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Accountant
HB Tax Services (2015) Inc.
05.2023 - Current
Security Guard
TITAN Security and Investigation
12.2021 - 06.2022
Supervisor
Tim Hortons
12.2020 - 04.2023
Customer Service Representative
Sydney Call Center
03.2020 - 11.2021
Cashier
Walmart
06.2018 - 02.2020
Bank Teller
State Bank of India, SBI
04.2017 - 03.2018
Diploma in Financial Services -
Centennial College
High School Diploma -
Guru Nanak College
- Food Safety Certificate
- Certificate in Emergency First Aid and CPR/AED Level
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