Ranjot Kaur
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Shipping Clerk
ADI
09.2022 - Current
- Collaborated with warehouse team to ensure efficient and prompt order processing and shipping.
- Collaborated with customer service team to address shipping problems and offer prompt client updates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Customer Service Representative
The Shopping Channel
12.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Business Administration
Canadore College @ Stanford Brampton Campus
Brampton, ON04.2022
Skills
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Critical Thinking
- Data Entry
- Administrative Support
- Microsoft Office
- Decision-Making
- Continuous improvements
Timeline
Shipping Clerk
ADI
09.2022 - Current
Customer Service Representative
The Shopping Channel
12.2019 - 08.2022
Diploma - Business Administration
Canadore College @ Stanford Brampton Campus
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