Ranjodh Singh
Vancouver,BC
Summary
Proven leader at Cathay Pacific Airways, adept in safety procedures and stress tolerance, I streamlined flight operations and enhanced customer satisfaction by resolving baggage issues efficiently. My expertise in navigation systems and leadership significantly improved operational smoothness, showcasing a results-driven approach with a focus on achievements over tasks.
Overview
2
2
years of professional experience
Work History
Flight Controller
Cathay Pacific Airways
09.2023 - Current
- Conduct thorough pre-flight checks for acceptance, meticulously verifying documentation and monitoring seat assignments for passengers requiring special handling, including infants and children traveling with parents.
- Streamlined communication between pilots, crew, and ground staff for smooth flight operations.
- Coordinate catering orders according to booked and accepted passenger figures, with a keen eye on monitoring figures to adjust orders as necessary
- Utilize expertise in rebooking and resolving ticket problems within the Altea CM program, ensuring seamless passenger experiences.
- Facilitate the closure of flight acceptance procedures following counter closure and finalize flight operations upon boarding all passengers.
Baggage Service Agent
Cathay Pacific Airways
03.2023 - Current
- Built positive relationships with customers by providing exceptional customer service.
- Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Lead in Managing the email Local baggage service office from pax regarding damaged bag, missing bags
and all other related to bags. - Handling the major disruption of the delayed flight on arrival.
Education
High School Diploma -
Apex International School
Jalandhar, PunjabSkills
Leadership Qualities
Safety Procedures
Stress Tolerance
Navigation Systems
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Flight Controller
Cathay Pacific Airways
09.2023 - Current
Baggage Service Agent
Cathay Pacific Airways
03.2023 - Current
High School Diploma -
Apex International School