RANJIT RAVEENDRAN NAIR
NIAGARA FALLS
Summary
Dynamic Income Tax Consultant at Rudrah's Accounting and Taxation, adept at problem-solving and compliance analysis. Enhanced client satisfaction through expert tax-saving strategies and effective audit responses. Proven leadership in training and mentoring, fostering team development while streamlining processes for improved efficiency. Committed to continuous improvement and delivering exceptional customer service.
Experienced with tax law and regulatory compliance, ensuring accurate and timely tax filings. Utilizes analytical skills to identify tax-saving opportunities and mitigate risks. Knowledge of client consultation and relationship management to enhance client satisfaction.
Tax professional with extensive experience in tax planning and compliance. Proven ability to navigate complex tax regulations and deliver accurate tax returns. Known for collaborative team efforts and achieving optimal results, while being adaptable to changing tax laws and client needs.
Overview
25
25
years of professional experience
Work History
Income Tax Consultant
RUDRAH'S ACCOUNTING AND TAXATION
04.2023 - 10.2025
- Prepared and filed income tax returns for individual and corporate clients.
- Analyzed client financial documents to ensure compliance with tax regulations.
- Provided expert guidance on tax-saving strategies and deductions.
- Assisted clients in responding to CRA inquiries and audits effectively.
Customer Care Representative
TTEC
05.2021 - 03.2023
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline support processes, improving response times.
- Managed complex customer issues, ensuring accurate resolutions and maintaining service quality.
- Conducted training sessions for new representatives, fostering team development and knowledge sharing.
CLIENT SERVICES
TELEPERFORMANCE CANADA
12.2018 - 02.2019
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
TRAINER
AMERICAN EXPRESS BUSINESS SOLUTIONS INDIA PVT LTD
07.2016 - 07.2018
- Developed and delivered training programs to enhance employee performance and customer service skills.
- Facilitated onboarding sessions for new hires, ensuring a smooth transition into company culture and processes.
- Created comprehensive training materials and resources to support ongoing employee development initiatives.
- Assessed training needs through surveys and performance evaluations, tailoring programs for targeted skill enhancement.
- Mentored junior trainers, providing guidance and support in curriculum design and delivery methods.
- Implemented feedback mechanisms to continuously improve training effectiveness and participant engagement levels.
- Collaborated with cross-functional teams to align training objectives with organizational goals and strategies.
- Analyzed training outcomes to measure impact on team performance, identifying areas for further improvement initiatives.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
SENIOR CUSTOMER CARE PROFESSIONAL
AMERICAN EXPRESS INDIA PVT. LTD
10.2011 - 06.2016
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Mentored junior staff on best practices for customer interactions and conflict resolution.
- Analyzed customer feedback to identify trends, leading to improved service protocols.
- Led initiatives focused on reducing response times, improving overall service delivery metrics.
- Utilized CRM tools to track customer interactions, ensuring personalized follow-up communication.
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Consistently met or exceeded monthly performance metrics related to call quality, resolution rates, and customer satisfaction scores.
- Oversaw multi-channel support including phone, email, chat – ensuring consistent high-quality service across platforms.
- Collaborated with other departments to ensure seamless service delivery across all touchpoints.
- Established rapport with clients through active listening skills and empathy – leading ultimately to higher overall satisfaction ratings.
- Analyzed customer feedback data to identify opportunities for service enhancements and process improvements.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for customer care professionals.
SENIOR CUSTOMER SERVICE EXECUTIVE
INTELETET GLOBAL SERVICES PVT. LTD.
11.2009 - 06.2010
- Resolved complex customer inquiries, ensuring timely and effective solutions to enhance retention rates.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
- Exceeded sales targets by upselling products or services during routine customer interactions.
EXECUTIVE
NIIT Technologies
02.2008 - 10.2009
- Mentored junior staff, fostering professional growth and enhancing team capability.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Achieved leading customer satisfaction scores by revamping customer feedback and resolution process.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
SECURITY SUPERVISOR
IPRA SECURITY SOLUTIONS PVT. LTD.
05.2003 - 12.2007
- Oversaw daily security operations, ensuring adherence to protocols and procedures.
- Trained and mentored junior security personnel on best practices and situational awareness.
- Developed and implemented security strategies to enhance safety measures across facilities.
- Conducted regular risk assessments, identifying vulnerabilities and recommending improvements.
- Coordinated emergency response plans, ensuring preparedness for various scenarios.
- Collaborated with law enforcement agencies to strengthen community relations and security initiatives.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
SECURITY GUARD
IPRA SECURITY SOLUTIONS PVT LTD
06.2000 - 04.2003
- Monitored premises to prevent unauthorized access and ensure safety of property and personnel.
- Conducted regular patrols and inspections to identify potential security risks and hazards.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Education
No Degree - HUMAN RESOURCE MANAGEMENT
CANADIAN COLLEGE OF BUSINESS, SCIENCE AND TECHNOLOGY
SCARBOROUGH, ON12-2025
No Degree - DES IN COMPUTERIZED FINANCIAL MANAGEMENT
CDI COLLEGE
Montreal, QC08-2020
BBA - Human Resources Management
PUNJAB TECHNICAL UNIVERSITY
QUILON, INDIA04-2004
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
- Team development
- Positive and constructive feedback
- New hire training
- Relationship building
- Handling escalations
- Delegating work
- MS office
- Call monitoring
- Customer relationship management (CRM)
- Issue resolution
- Employee scheduling
- Leading team meetings
- Complaint handling
- Continuous improvement
- Goal setting
- Training programs
- Call center operations
- Records management
- Performance evaluation
- Performance management
- Policy enforcement
- Escalation management
- Workflow coordination
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Income Tax Consultant
RUDRAH'S ACCOUNTING AND TAXATION
04.2023 - 10.2025
Customer Care Representative
TTEC
05.2021 - 03.2023
CLIENT SERVICES
TELEPERFORMANCE CANADA
12.2018 - 02.2019
TRAINER
AMERICAN EXPRESS BUSINESS SOLUTIONS INDIA PVT LTD
07.2016 - 07.2018
SENIOR CUSTOMER CARE PROFESSIONAL
AMERICAN EXPRESS INDIA PVT. LTD
10.2011 - 06.2016
SENIOR CUSTOMER SERVICE EXECUTIVE
INTELETET GLOBAL SERVICES PVT. LTD.
11.2009 - 06.2010
EXECUTIVE
NIIT Technologies
02.2008 - 10.2009
SECURITY SUPERVISOR
IPRA SECURITY SOLUTIONS PVT. LTD.
05.2003 - 12.2007
SECURITY GUARD
IPRA SECURITY SOLUTIONS PVT LTD
06.2000 - 04.2003
No Degree - HUMAN RESOURCE MANAGEMENT
CANADIAN COLLEGE OF BUSINESS, SCIENCE AND TECHNOLOGY
No Degree - DES IN COMPUTERIZED FINANCIAL MANAGEMENT
CDI COLLEGE
BBA - Human Resources Management
PUNJAB TECHNICAL UNIVERSITY