RANJITH NISHARA GARDHIBALAGE

• Maintains customer corrective action system status and performs periodic follow up of open items.

• Performs duties of SSP Corrective Active Coordinator and maintains files, logs and follow-up records related to in-house and vendor corrective actions.

• Maintains and updates MRB database on System 38 to include rejections, defect codes and costs associated with non-conformance.

• Maintains and updates document release and configuration management system on mainframe computer.

• Reviews customer purchase orders to determine product acceptance of all applicable requirements prior to shipping.

• Reviews work orders, test reports, and inspection reports for accuracy and completeness.

• Inspects product for any visual defects and, when necessary, records measurement data as required by supervisor or manager.

• Responsible for reporting non-conformances to immediate supervisor upon discovery.

• Performs typing, prepares special reports the request of the Quality Assurance Manager.

• Performs incidental filing tasks as assigned by the Quality Assurance Manager.

• Follow all Senior policies and procedures.

• Other duties with the work as assigned.

• Achieve a record of exceptional customer service by promptly addressing inquiries, ensuring high customer satisfaction
• Demonstrate precision and efficiency in data entry tasks, consistently maintaining data integrity for enhanced operational efficiency
• Manage cashier responsibilities, processing transactions accurately and swiftly
• Handle accounts receivable tasks, including invoicing and proficiently reconciling discrepancies to ensure financial accuracy
• Implement effective communication strategies to enhance customer interactions, resulting in improved overall customer satisfaction ratings
• Conduct regular audits to identify and resolve discrepancies in financial records, contributing to the company's adherence to accounting standards

• Sorted incoming and outgoing mail and parcels within a high-paced warehouse environment, optimizing organizational workflows
• Customer Service
• Communication Strategies
• Complaint Resolution
• Customer Satisfaction
• Product Knowledge
• Inventory Management
• Effective Communication
• Operational Efficiency
• Collaborated with mail carriers to expedite vehicle loading processes, ensuring timely and streamlined delivery operations
• Executed mail deliveries with precision, maintaining a high level of coordination with warehouse staff to facilitate seamless dispatch
• Implemented systematic mail sorting strategies, contributing to a 15% reduction in processing time and enhancing overall warehouse productivity

• Provided effective oversight of daily managerial responsibilities, ensuring seamless operations and maintaining a high standard of service
• Managed shift scheduling to optimize staffing levels, ensuring operational efficiency and customer satisfaction
• Implemented innovative inventory management strategies, resulting in a 15% reduction in discrepancies and improved stock control
• Balanced daily and monthly reports, meticulously reconciling financial data with bank deposits to ensure accuracy