Ranjith Balasundaram
Vaudreuil-Dorion
Summary
Proven track record in enhancing customer service and sales at Honda, adept in database management and fostering customer loyalty. Demonstrated ability to exceed sales targets by over 20%, leveraging exceptional communication skills and process optimization. Skilled in building trust and long-term relationships, ensuring high satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Service Advisor
Honda
06.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Driver
Infinite Outsourcing Solutions
09.2022 - 05.2023
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Obtained signatures from customers upon delivery of goods.
- Drove safely in various weather and road conditions to avoid accidents.
- Coordinated efficient routes to avoid delays and optimize schedules.
Assistant Manager
Toyota Woodland
05.2018 - 03.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
DEP Mechanic -
Laurier Mc Donald
Montreal East, QC06.2017
High School Diploma -
St Luc
Montreal, QC06.1998
Skills
- Processes and Procedures
- Database Management
- Customer Service
- Utilization Optimization
Languages
French
Native or Bilingual
Timeline
Service Advisor
Honda
06.2023 - Current
Driver
Infinite Outsourcing Solutions
09.2022 - 05.2023
Assistant Manager
Toyota Woodland
05.2018 - 03.2021
DEP Mechanic -
Laurier Mc Donald
High School Diploma -
St Luc
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