Summary
Overview
Work History
Education
Skills
Timeline
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Ranjit Vuppalapati

Saskatoon,Saskatchewan

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

1
1
year of professional experience

Work History

Technical Support Representative

Shaw Communications Inc
02.2022 - 01.2023
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.

Education

Bachelor of Technology - Electronics And Communications

SK University

Skills

  • Systems Analysis
  • Software Installation
  • Service Support
  • Desktop Support
  • Information Protection

Timeline

Technical Support Representative

Shaw Communications Inc
02.2022 - 01.2023

Bachelor of Technology - Electronics And Communications

SK University

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Ranjit Vuppalapati