Ranjit V
Saskatoon,SK
Summary
Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results.
Overview
10
10
years of professional experience
Work History
Customer Advisor
HGS CANADA
01.2023 - Current
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
Client Service Representative
Citibank
09.2013 - 05.2021
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Reached out to existing bank customers and offered personalized support for different needs
- Addressed customer inquiries, requests and complaints with courtesy and professionalism
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service
- Answered bank phone lines and directed customers to appropriate department to address concerns.
Manager
HDFC Bank
04.2022 - 07.2023
- Communicated with clients regarding account services, statements, and balances
- Build and maintain professional relationships with clients by assisting them and answering account questions
- Maintain a high level of client service by answering incoming inquiries and working with Client Relationship Managers to resolve specific account issues
- Collaborated with sales team members by contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
- Educating clients on mobile banking applications and assisting them to better manage their banking needs
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
MBA -
Alliance Univeristy
01.2014
Skills
- Customer service
- LLQP
- Point of sale systems
- Accuracy and attention to detail
- Cash handling
Timeline
Customer Advisor
HGS CANADA
01.2023 - Current
Manager
HDFC Bank
04.2022 - 07.2023
Client Service Representative
Citibank
09.2013 - 05.2021
MBA -
Alliance Univeristy
Similar Profiles
Taranbir KaurTaranbir Kaur
Customer Service Representative at HGS CanadaCustomer Service Representative at HGS Canada
PARNEET BRARPARNEET BRAR
Customer Relations Associate at HGS CanadaCustomer Relations Associate at HGS Canada
ADEL OLUFEMI-OLUDEADEL OLUFEMI-OLUDE
Customer Service Representative at HGS CanadaCustomer Service Representative at HGS Canada
Tammy HansenTammy Hansen
Customer Service Representative at HGS CanadaCustomer Service Representative at HGS Canada
Jackson BennettJackson Bennett
Summer Student at Department of Highways SaskSummer Student at Department of Highways Sask