Overview
Work History
Education
Skills
Languages
Timeline
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RANJIT SINGH

Yorkton

Overview

12
12
years of professional experience

Work History

Customer Associate

OSL Retail Services
01.2018 - Current
  • Respond to 60–80 inbound and outbound customer inquiries daily, providing prompt resolutions and achieving a 95% satisfaction score.
  • Process and verify customer data into internal systems with 99% accuracy, improving response times by 20%.
  • Handle billing and service issues by collaborating with internal teams and external partners, reducing repeat calls by 30%.
  • Maintain detailed documentation of each customer interaction, aligning with compliance and monitoring standards.
  • Consistently exceed KPIs for call handling time, customer feedback, and productivity benchmarks in a fast-paced environment.
  • Relevant Keywords Used: customer service, data entry, billing, documentation, monitoring, call productivity, inquiries, dispatch, communication, accuracy

Mail Delivery Driver (Subcontractor)

Canada Post
01.2021 - Current
  • Delivered over 100 packages daily while maintaining a 98% on-time delivery rate.
  • Resolved address and delivery concerns directly with customers, supporting consistent satisfaction.
  • Accurately documented delivery data using scanning devices, improving route performance tracking.
  • Coordinated with dispatch teams and contractors to maintain service levels during high-volume periods.
  • Ensured the safe and secure handling of mail and packages, meeting strict service standards.

Supervisor

Tim Hortons
01.2018 - 01.2020
  • Managed day-to-day operations and led a team of 12+ staff in a busy quick-service environment.
  • Delivered 98% customer satisfaction by resolving issues on-site and ensuring smooth service delivery.
  • Created and managed staff schedules, cutting scheduling errors by 25%.
  • Trained new hires in customer interaction and safety procedures, reducing onboarding time by 15%.
  • Oversaw cash handling, inventory, and reporting processes with strict adherence to company protocols.

Supervisor

Hotel Miramar
01.2013 - 01.2014
  • Supervised front office and guest services for over 150 rooms in a high-volume hotel.
  • Addressed guest inquiries and special requests, resulting in a 90% positive feedback rating.
  • Ensured the accuracy of guest data, billing, and check-in/check-out procedures using hotel systems.
  • Maintained guest service records and coordinated communication between departments.
  • Managed dispatch and security coordination during large-scale events and VIP visits.

Education

Diploma in Business and Management -

Parkland College
Yorkton, SK

Diploma in Hospitality Management -

Dimension College

Skills

  • Customer Service & Call Handling
  • Data Entry & Accuracy
  • Dispatch Coordination
  • Billing Inquiries & Resolution
  • Documentation & CRM Systems
  • Performance Metrics (KPIs)
  • Conflict Resolution
  • Staff Supervision & Scheduling
  • Cross-Functional Communication
  • Compliance & Monitoring Standards

Languages

English
Full Professional

Timeline

Mail Delivery Driver (Subcontractor)

Canada Post
01.2021 - Current

Customer Associate

OSL Retail Services
01.2018 - Current

Supervisor

Tim Hortons
01.2018 - 01.2020

Supervisor

Hotel Miramar
01.2013 - 01.2014

Diploma in Hospitality Management -

Dimension College

Diploma in Business and Management -

Parkland College

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RANJIT SINGH