RANJIT SINGH
Yorkton
Overview
12
12
years of professional experience
Work History
Customer Associate
OSL Retail Services
01.2018 - Current
- Respond to 60–80 inbound and outbound customer inquiries daily, providing prompt resolutions and achieving a 95% satisfaction score.
- Process and verify customer data into internal systems with 99% accuracy, improving response times by 20%.
- Handle billing and service issues by collaborating with internal teams and external partners, reducing repeat calls by 30%.
- Maintain detailed documentation of each customer interaction, aligning with compliance and monitoring standards.
- Consistently exceed KPIs for call handling time, customer feedback, and productivity benchmarks in a fast-paced environment.
- Relevant Keywords Used: customer service, data entry, billing, documentation, monitoring, call productivity, inquiries, dispatch, communication, accuracy
Mail Delivery Driver (Subcontractor)
Canada Post
01.2021 - Current
- Delivered over 100 packages daily while maintaining a 98% on-time delivery rate.
- Resolved address and delivery concerns directly with customers, supporting consistent satisfaction.
- Accurately documented delivery data using scanning devices, improving route performance tracking.
- Coordinated with dispatch teams and contractors to maintain service levels during high-volume periods.
- Ensured the safe and secure handling of mail and packages, meeting strict service standards.
Supervisor
Tim Hortons
01.2018 - 01.2020
- Managed day-to-day operations and led a team of 12+ staff in a busy quick-service environment.
- Delivered 98% customer satisfaction by resolving issues on-site and ensuring smooth service delivery.
- Created and managed staff schedules, cutting scheduling errors by 25%.
- Trained new hires in customer interaction and safety procedures, reducing onboarding time by 15%.
- Oversaw cash handling, inventory, and reporting processes with strict adherence to company protocols.
Supervisor
Hotel Miramar
01.2013 - 01.2014
- Supervised front office and guest services for over 150 rooms in a high-volume hotel.
- Addressed guest inquiries and special requests, resulting in a 90% positive feedback rating.
- Ensured the accuracy of guest data, billing, and check-in/check-out procedures using hotel systems.
- Maintained guest service records and coordinated communication between departments.
- Managed dispatch and security coordination during large-scale events and VIP visits.
Education
Diploma in Business and Management -
Parkland College
Yorkton, SKDiploma in Hospitality Management -
Dimension College
Skills
- Customer Service & Call Handling
- Data Entry & Accuracy
- Dispatch Coordination
- Billing Inquiries & Resolution
- Documentation & CRM Systems
- Performance Metrics (KPIs)
- Conflict Resolution
- Staff Supervision & Scheduling
- Cross-Functional Communication
- Compliance & Monitoring Standards
Languages
English
Full Professional
Timeline
Mail Delivery Driver (Subcontractor)
Canada Post
01.2021 - Current
Customer Associate
OSL Retail Services
01.2018 - Current
Supervisor
Tim Hortons
01.2018 - 01.2020
Supervisor
Hotel Miramar
01.2013 - 01.2014
Diploma in Hospitality Management -
Dimension College
Diploma in Business and Management -
Parkland College