Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ranjit kaur

Etobicoke,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1

1

year of professional experience

Work History

Customer Service Representative

Loblaw Superstore

10.2023 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supported team members during peak periods by sharing workload and providing guidance when needed.
Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Education

BBA - Accounting And Finance

Niagara College

12-2024

Skills

Customer service
Problem-solving
Active listening
Adaptability and flexibility

Customer relations
Team collaboration
Data entry

Languages

English

Professional Working

Timeline

Customer Service Representative

Loblaw Superstore

10.2023 - Current

BBA - Accounting And Finance

Niagara College