RANJIT GARCHA
Sacramento,CA
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Realtor
Realty One Group Complete
12.2023 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Service Advisor
Woodland Ford
12.2023 - Current
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor/CSI Manager
Future Chrysler Dodge Jeep RAM
07.2022 - 11.2023
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Realtor
Century 21 EPIC
06.2021 - 11.2023
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Service Advisor
Vacaville Chrysler Dodge Jeep RAM
05.2021 - 01.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Suggested add-on services that would be helpful to customers and improve bottom line
- Developed estimates by costing materials, supplies and labor
- Maintained high customer satisfaction standards to meet or exceed targets
- Active Delivery
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Assistant Service Manager
Subaru of Oakland
11.2016 - 04.2021
- Met with customers to discuss service needs and develop effective and practical solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Developed written plans and obtained customer consent to proceed
- Maintained high OLP/CSI scores
- Generated & Invoiced 400 RO's monthly
Service Advisor
Momentum Chrysler Dodge Jeep RAM
01.2016 - 11.2016
- Recommended products to customers, thoroughly explaining details
- Delivered prompt service to prioritize customer needs
- Investigated and resolved customer inquiries and complaints quickly.
Auto Technician
Oil Change & Smog Shop
12.2011 - 01.2016
- Tested vehicle components and systems to identify issues
- Performed Routine Maintenance on all makes & models
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Education
Trade School - Automotive & Diesel Engineering
Universal Technical Institute (UTI)
Sacramento, CA12.2011
Associates Degree - General Education
Woodland Community College
Woodland, CA06.2011
High School Diploma -
Pioneer High School
Woodland, CA06.2009
Skills
- Computer Systems & Programs
- Reynolds & Reynolds (Ignite)
- Subarunet
- Dealertrak
- Dealerconnect
- Careconnect
- MOC Services
- BG Services
- Google Voice
- Paylocity
- CDK
- WI-Advisor
- ADP
- ISI Systems
- Microsoft Teams
- MLS
- Supra Key
- Zip Forum
- Sky Slope
Certification
- Certified Sr. Master Subaru Service Advisor
- Certified Mopar Service Advisor Chrysler/Dodge/Jeep/Ram
- Certified TPAT Toyota Tech
Personal Information
Title: SERVICE ADVISOR
Languages
Punjabi
Native or Bilingual
Hindi
Professional Working
Spanish
Limited Working
Timeline
Realtor
Realty One Group Complete
12.2023 - Current
Service Advisor
Woodland Ford
12.2023 - Current
Service Advisor/CSI Manager
Future Chrysler Dodge Jeep RAM
07.2022 - 11.2023
Realtor
Century 21 EPIC
06.2021 - 11.2023
Service Advisor
Vacaville Chrysler Dodge Jeep RAM
05.2021 - 01.2022
Assistant Service Manager
Subaru of Oakland
11.2016 - 04.2021
Service Advisor
Momentum Chrysler Dodge Jeep RAM
01.2016 - 11.2016
Auto Technician
Oil Change & Smog Shop
12.2011 - 01.2016
Trade School - Automotive & Diesel Engineering
Universal Technical Institute (UTI)
Associates Degree - General Education
Woodland Community College
High School Diploma -
Pioneer High School
- Certified Sr. Master Subaru Service Advisor
- Certified Mopar Service Advisor Chrysler/Dodge/Jeep/Ram
- Certified TPAT Toyota Tech
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