Ranjit Adhikari
Toronto
Summary
Dynamic IT Technical Support Intern at Centennial College, adept at enhancing team efficiency through effective troubleshooting and implementation of new technology systems. Proficient in network support and Windows administration, with strong communication and problem-solving skills. Successfully reduced downtime for over 20 end-users by swiftly resolving hardware and software issues.
Overview
1
1
Certification
Work History
IT Technical Support Intern
Centennial College - Progress Campus
09.2023 - 12.2023
- Provided technical support, troubleshooting hardware/software issues for 20+ end-users.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Set up new workstations, printers, and networking equipment
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
Education
Associate of Applied Science - Compter System Technician, Networking
Centennial College
Toronto, ON04-2024
Associate of Science - Computer Science
Prime College
Kathmandu, Nepal09-2019
Skills
- Network support
- Basic Security (firewalls, antivirus),Windows OS, Linux
- Active Directory, Remote Desktop,
- Windows administration
- Remote support
- Help desk experience
- Soft: Communication, Problem-Solving, Customer Service, Teamwork, Time Management
Certification
Cisco Certified Network Associate (CCNA) (expected july 2025)
Timeline
IT Technical Support Intern
Centennial College - Progress Campus
09.2023 - 12.2023
Associate of Applied Science - Compter System Technician, Networking
Centennial College
Associate of Science - Computer Science
Prime College
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