Ranjeev Singh Grewal

• Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
• Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
• Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
• Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
• Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
• Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
• Maintained strong relationships with clients by addressing inquiries promptly and professionally.
• Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
• Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
• Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.

• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Supported team members by offering constructive feedback and coaching as needed.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Maintained accurate records of room inventory, billing information, and reservation details for seamless front desk operations.
• Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
• Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.

• In-depth knowledge of PMS Fosse
• Hotel was converted to a Courtyard by Marriott from the Radisson. Underwent pre-opening training and procedures.
• Increased occupancy rates with proactive room upgrades and upselling efforts during check-in.
• Managed inventory control for essential supplies, minimizing waste while maintaining optimal stock levels for seamless operations.
• Continuously reviewed and updated emergency procedures, ensuring the safety of guests and employees at all times.
• Ensured smooth operations for nightly tasks, managing all aspects of front desk responsibilities.
• Led by example in maintaining a professional demeanor and upholding the highest standards of conduct, fostering a culture of accountability and integrity among team members.

• In depth knowledge of PMS Opera
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.

• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.

• Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
• Kept accounts in balance and ran daily reports to verify totals.
• Ran daily, weekly and monthly reports to close day and meet objectives.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
• Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
• Logged wake-up call requests and set up automatic rings in system.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.

Had the privilege of working in all the four major departments that shaped me better as a professional

Front Office: Duties involved were broad ranged and included guest interaction. Working on the Property Management System - Opera . Handling the bell desk, reservations and registration along with operating calls were a part of the key responsibilities assigned

Housekeeping: Room-oriented tasks like room setup, linen used in different rooms, chemicals used throughout the hotel and inventory management of the same. This grass root training has made me more robust as a professional.

Kitchen: trained as a sous chef to the city's leading chefs wherein learned various types of cuts on various vegetables and fruits, preparing soups, stocks clubbed with assisting them with various major dishes at times

Food Beverage: Worked in the various restaurants of the hotel with a team of multiple people and doing table set-ups, clearances, set-ups for the meals and in-room dining.

Worked closely with industrial professionals to expand upon acquired training with practical knowledge.