RANJEETA CHUMMUN

• Responsible for implementing and managing related segment's Client Service Hub while ensuring delivery of consistent quality services for Premium clients
• Ownership of end-to-end transactions for related segment's CSH
• Manage 8 people including CSAs/CSOs (Client Service Associate/Client Service Officer)
• Prepare, help & deliver regular training and awareness related to the Client Services Hub Concept
• Effectively address queries & complaints from clients
• Monitor Business Flows (Volumes In & Out of the Hub)
• Provide timely feedback to Head of PSH & CSH/RMs on specific trends/issues/opportunities (on a case to case basis
• Assist the Head of PSH & CSH in preparation & presentation of reports for management
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency and other key stakeholders for transaction volumes/revenues/improvement of quality in services
• Diplomatically managed multiple commitments towards customers, staff and operations

• Assist RM in providing account number within Turn Around Time
• Assist RM in Marketing and planning marketing strategy to stock client and regular phoning to ensure client are up-to-date concerning bank’s products
• Assisting RM to achieve targeted sales figures for Deposits, Assets, Non Interest Income including Forex
• Dealing with both domestic and international clients over phone and email and in person also

• Contribute to the development and implementation of the document management policy, and the collection, conservation, processing, communication and enhancement of the archives
• Scanning, filling, account opening, sending accounts to operation to be open, amendments, audit request, review of files, transfers, call backs, attending clients’ queries, keeping logs for files, amendments and filings and dealing with clients.
• Created itineraries, booked travel, and managed expenses for Head of Department

I have done my internship at Barclays for a period of 6 months in the

compliance department in the AML section as Anti-Money Laundering Analyst. I had to investigate on suspicious transactions of customers generated by a system and report if necessary. I had to carry out the KYC procedures and check various documents of customers.