Ranjeet Virk
Surrey,BC
Summary
Detail-oriented Manager offers more thaN 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Providence Healthcare
2023.04 - Current
- Successfully coordinates and supports all relevant activities of the housekeeping department with a special emphasis on Infection Control and Occupational Health & Safety
- Maintain responsibility and accountability for Personnel Management Functions of the department by utilizing support departments such as Human Resources, Occupational Health and Safety
- Personnel Management includes new associate interviews, selection, hiring, evaluation and on occasion termination in accordance with PHC Standards, Client Contract and applicable Union Collective Agreement
- Maintain responsibility and accountability for the Financial Management of the costs and expenses of the budget for a specific site’s
- Focus on Quality Management to ensure both the standards in the Contract with the Client and Provincial Healthcare Standards on Quality are met and maintained
- Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.
Operations Manager
Compass Group Canada
Vancouver , BC
2020.10 - 2023.03
- Plans, co-ordinates, direct and monitor the effectiveness of all operational activities within the housekeeping, laundry and maintenance departments
- Planning, directing, training, assigning and scheduling work assignments for the team members of the environmental services department including evaluating job performance on an annual and ongoing basis, interviewing and hiring team members, and implementing disciplinary actions where appropriate
- Facilitates department budgets including ensuring sufficient resources/equipment are available through budget preparation, maintenance and the hiring of appropriate and adequate staffing levels
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits
- Complete accident investigation forms and recommend ERTW programs for housekeeping
- Meet and check-in with the client on a regular basis and attend meetings as requested.
Performance Enhancement Coordinator
Compass Group Canada
Vancouver , BC
2018.11 - 2020.09
- Collects data, analyzes data, identifies areas of needed improvement, develops plans for improvement, implements improvement processes, evaluates data for improvement
- Draft and implement a performance improvement plan and establish a timeline for completion
- Collaborate with physicians, nurses, EVS staff and other hospital employees to develop performance management, patient safety and complaint resolution programs
- Utilizes problem-solving techniques to address areas of non-compliance and works collaboratively with team members
- Reviews all incidents, concerns and grievances to ensure appropriate follow-up and documentation has occurred and identifies any performance improvement opportunities., Responsible for planning, organizing, directing and controlling departmental staff, resources and activities to meet established housekeeping standards and ensure the efficient and effective operation of the department
- Coordinate and support all relevant activities and linen department with the special emphasis on Infection Control and Occupational Health and Safety
- Provide written and verbal reports on activities and statistics to the Regional Director on a monthly and weekly basis
- Conduct regular inventory of housekeeping supplies and order same, keeping cost in line with approved budgetary amounts
- Focuses on Quality Management to ensure both the standards in the contract with the Client and Provincial Healthcare Standards on Quality in B.C are met and maintained
- Managing daily staffing including sick calls and no shows with remaining and limited on-call staff.
EVS Supervisor
Compass Group Canada
Vancouver , BC
2017.05 - 2018.09
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Completed schedules, shift reports and other business documentation
- Trained and mentored all new personnel to maximize quality of service and performance
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Assistant Housekeeping Manager
Coast Coal Harbour Vancouver
2016.04 - 2016.10
- Oversees the work of others within functional area during a specific shift, including delegating work flow, and motivating and providing guidance to team members for the achievement of specific end results
- Completes basic supervisory reports such as tracking absenteeism, scheduling resources optimally, tracking work flow, feedback and resource needs, outlining cost controls, and maintaining inventory levels
- Provides training and development to others as needed
- Establishes and communicates clear objectives, targets, and operational quality standards for the team.
Assistant Housekeeping Manager
Matrix Hotel
2014.11 - 2015.12
- Assign Duties to Housekeeping staff and Inspect rooms to the prescribed standards of cleanliness
- Maintain the required standard of all the housekeeping equipment as per the Health & Safety Regulations
- Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Records data regarding work assignments, personnel actions,time card, and prepares periodic reports
- Inventories stock to ensure adequate supplies
- Scheduling of staffs according to projected staffing requirements.
Assistant Manager
Money Mart
2014.02 - 2015.03
- Prepare customer statements, Balance daily transactions
- Handling cash between $100,000- $200,000
- Change foreign currency, Promote financial products and services
- Store, update and retrieve financial data
- Sales, customer service, local marketing, collections, security of the store.
Shift Manager
Wendy's Restaurant
BARRIE , ON
2012.07 - 2013.10
- Taking responsibility for the business performance of the restaurant
- Analysing and planning restaurant sales levels and profitability
- Preparing reports at the end of the shift/week, including staff control, food control and sales
- Creating and executing plans for department sales, profit and staff development
- Setting budgets and/or agreeing them with senior management
- Maintaining high standards of quality control, hygiene, and health and safety.
Clerk Supervisor
Georgian College
2011.01 - 2011.04
- Collect, count, and disburse money, do basic bookkeeping and complete banking transactions
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information and address complaints
- Answer telephones, direct calls and take messages
- Complete work schedules, manage calendars and arrange appointments
- Review files, records, and other documents to obtain information to respond to requests.
Education
Hospitality Management Diploma -
Georgian College
Skills
- Microsoft Office – Microsoft Word & PowerPoint, Microsoft Excel, Microsoft Access.
- FOSSE
- OPERA
- Recruiting and interviewing
- Employee Performance Evaluations
- Operations Management
- Budgeting and finance
Certification
- Standard First Aid & CPR – Level C.
- ServSafe Manager Food Handling Certification.
- Running Better Shift Certification.
- Smart Serve Certification
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Assistant Manager
Providence Healthcare
2023.04 - Current
Operations Manager
Compass Group Canada
2020.10 - 2023.03
Performance Enhancement Coordinator
Compass Group Canada
2018.11 - 2020.09
EVS Supervisor
Compass Group Canada
2017.05 - 2018.09
Assistant Housekeeping Manager
Coast Coal Harbour Vancouver
2016.04 - 2016.10
Assistant Housekeeping Manager
Matrix Hotel
2014.11 - 2015.12
Assistant Manager
Money Mart
2014.02 - 2015.03
Shift Manager
Wendy's Restaurant
2012.07 - 2013.10
Clerk Supervisor
Georgian College
2011.01 - 2011.04
Hospitality Management Diploma -
Georgian College
- Standard First Aid & CPR – Level C.
- ServSafe Manager Food Handling Certification.
- Running Better Shift Certification.
- Smart Serve Certification
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