Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RANJEET KAUR

Pierrefonds,QC

Summary

Dynamic and results-driven professional with extensive experience in customer support at Alorica. Proven problem-solving skills and a commitment to enhancing customer satisfaction through effective complaint resolution. Adept at managing high call volumes while maintaining quality control and fostering positive client relationships. Fluent in English, with a strong ability to communicate effectively.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Alorica
03.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Supervisor

Tim Hortons
05.2020 - 10.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

EMPLOYEE

Lufa Farms
12.2019 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Employee

Wendy's
12.2019 - 04.2020
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Call Center Representative

Access Research
08.2018 - 08.2018
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Education

Post Graduation Diploma - Computer Programming

Cegep De La Gaspesie Et Des Iles
Montreal, QC
11-2019

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Inbound phone calls
  • Communicating with clients
  • Answering questions
  • Complaint resolution
  • Payment processing
  • Quality control
  • FLUENT IN ENGLISH

Languages

French

Timeline

Call Center Representative

Alorica
03.2022 - Current

Supervisor

Tim Hortons
05.2020 - 10.2022

EMPLOYEE

Lufa Farms
12.2019 - 04.2020

Employee

Wendy's
12.2019 - 04.2020

Call Center Representative

Access Research
08.2018 - 08.2018

Post Graduation Diploma - Computer Programming

Cegep De La Gaspesie Et Des Iles

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RANJEET KAUR