Ranjeet Kaur
Client Service Representative
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Sr Customer Operations Specialist
Skip the Dishes
03.2020 - 07.2024
- Assisted in the development of departmental policies and procedures that significantly improved overall performance standards.
- Facilitated successful resolutions of complex customer issues through collaboration with multiple departments within the organization.
- Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
- Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
- Respond to Email inquiries
- Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
- Assist in ongoing maintenance of employee/member enrollment data
- Assist with member re-enrollment calls and enrollment work for outsourced clients
- Living our values of Customer View; Integrity; Partnership; and Communities
Client Service Representative
Canada Life
12.2022 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted members with Health , medical , dental and savings polices.
Accounting and Administrative Assistance
Fortress Accounting & Tax
01.2022 - 05.2023
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Assisted in closing monthly financial reports, ensuring accurate representation of the company's financial position.
- Conducted financial analysis using various metrics, assisting management in decision-making processes related to cost control and revenue optimization.
- Prepared sales invoices and purchase orders, ensuring accurate billing information and timely processing of payments.
- Managed expense reporting process by reviewing submitted reports for compliance with company policy, ensuring timely reimbursement for employees.
Customer Service Representative
Skybridge Americas
08.2019 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - Administrative Assistant Specialty
University of Winnipeg
Winnipeg, MBSkills
- Office Administration
- Administrative Support
- Data Entry
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Mail handling
- Customer Service
- Time Management
- Document Control
- Office Management
- Meeting planning
- Customer and client relations
Timeline
Client Service Representative
Canada Life
12.2022 - 04.2024
Accounting and Administrative Assistance
Fortress Accounting & Tax
01.2022 - 05.2023
Sr Customer Operations Specialist
Skip the Dishes
03.2020 - 07.2024
Customer Service Representative
Skybridge Americas
08.2019 - 04.2020
BBA - Administrative Assistant Specialty
University of Winnipeg
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