Ranjeet Kaur
Brampton
Summary
Motivated and reliable individual consistently delivering outstanding results with little oversight. Strong background in business education, excelling in communication and problem-solving. Adept at working independently and thriving in fast-paced environments. Dedicated to achieving excellence in all tasks with a proven track record of success. Committed to driving positive outcomes for any organization.
Overview
6
6
years of professional experience
Work History
Front Desk Agent and Night Auditor
Residence Inn by Marriott Mississauga West
07.2022 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
Office Manager
ERB Builders Ltd.
06.2020 - 04.2022
- Work on Sage 50 Canadian software.
- Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents.
- Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.
- Processing Payroll Bi-weekly.
- Reconcile Bank statements.
- Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.
- Producing reports, composing correspondence, and drafting new contracts.
- Utilize office appliances such as Photocopier, printers etc.
Supervisor
Days Inn by Wyndham
06.2019 - 05.2020
- Create and implement staff schedules to ensure that no station within the hotel is left unmanned.
- Hire and train new employees.
- Resolve any employee issues or concerns.
- Closely collaborated with all departments to ensure smooth hotel operations.
- Direct guests to areas within the hotel such as elevators, restaurants, fitness centre, or swimming pools.
Education
Bachelor - Economics
Eternal University
07.2017
Postgraduate Diploma - International Business Management
Cambrian college
Brampton, ON03.2019
Skills
- Multitasking skills
- Active listening skills
- Problem solving
- Energetic work attitude
- Strong communication
- Time Management
- Punctual
Timeline
Front Desk Agent and Night Auditor
Residence Inn by Marriott Mississauga West
07.2022 - Current
Office Manager
ERB Builders Ltd.
06.2020 - 04.2022
Supervisor
Days Inn by Wyndham
06.2019 - 05.2020
Bachelor - Economics
Eternal University
Postgraduate Diploma - International Business Management
Cambrian college
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