Ranjeet Kaur
Trail
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle k
Brampton
01.2024 - 04.2025
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Gathered customer feedback through surveys and used the data to improve customer service.
Medical Receptionist
Dr. Mahjabeen Ammad
02.2023 - 03.2024
- Schedule appointments , answering calls, replying emails and responding voice messages in timely manner.
- Print, fax and scan prescriptions or any other medical records.
- Verifying insurance claims, sending medical records with patient consent, managing payments in cash, card or cheques.
- Helping physician in pap smear, pre-natal and post-natal visits, urine dip.
- Helped patients complete necessary medical forms and documentation.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Completed patient referrals to other medical specialists.
Education
Office Administartion in Health Ssrvices - Health Care Administration
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2023
Grade 12 - Medical
Guru Nanak High School
Sirsa, Haryana03.2019
Skills
Great communication skills
Medical terminology
Patient Scheduling
Medical Billing
Patient Interviews
Time management
Adaptability and flexibility
Customer service
Languages
5,5,5,5
Skills
Timeline
Customer Service Representative
Circle k
01.2024 - 04.2025
Medical Receptionist
Dr. Mahjabeen Ammad
02.2023 - 03.2024
Office Administartion in Health Ssrvices - Health Care Administration
Mohawk College of Applied Arts And Technology
Grade 12 - Medical
Guru Nanak High School