Ranjeet
Toronto,ON
Overview
5
5
years of professional experience
Work History
Customer Service Representative
DMart Store
07.2016 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor In Data Analytics For Business - IT Business Analysis
St.Clair College At Acumen
Bachelor In Computer Applications - IT Business Analysis
Lovely Professional University
Phagwara, Punjab, India08.2019
Aviation Hospitality And Travel Management - Aviation
Frankfinn Institute
Ludhiana 12.2015
Computer Engineering - Polytechnic
Shaheed Bhagat Singh State Technical Campus
Firozpur, Punjab, India 07.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Customer Relationship Management (CRM)
Languages
English, Hindi, Punjabi
Full Professional
Timeline
Customer Service Representative
DMart Store
07.2016 - 12.2021
Bachelor In Data Analytics For Business - IT Business Analysis
St.Clair College At Acumen
Bachelor In Computer Applications - IT Business Analysis
Lovely Professional University
Aviation Hospitality And Travel Management - Aviation
Frankfinn Institute
Computer Engineering - Polytechnic
Shaheed Bhagat Singh State Technical Campus