Ranjanpreet Gill
Customer Support Specialist
Surrey,BC
Summary
Over 8 years of experience in customer service and security, specializing in maintaining safety and professionalism in high-traffic environments like the US Consulate. Strong leadership skills demonstrated through training and managing teams to enhance performance. Proficient in crisis management, communication, and multitasking, excelling in handling guest inquiries and managing sensitive documentation. Adaptable to new technologies and systems, committed to providing efficient, organized service, and ensuring a smooth, secure experience for all.
Overview
8
8
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Security
US Consulate
11.2023 - 06.2025
- Screened applicants and ensured the efficient queuing, entry, and movement of applicants through the designated areas.
- Monitored and managed security checkpoints, performing thorough bag checks, body scans, and document verifications to ensure the safety and integrity of the facility.
- Rotated between various security posts, following detailed post orders and adjusting responsibilities as required, ensuring all security measures were adhered to.
- Escorted applicants and personnel after the screening process, guiding them to designated interview or service areas while maintaining a secure and organized flow of traffic.
- Ensured strict confidentiality and safety during the screening and escort process, handling sensitive guests’ and personal information with the utmost care.
- Responded swiftly to any security concerns or emergencies, collaborating with law enforcement as needed.
- Provided exceptional customer service while ensuring that security procedures were followed, demonstrating attentiveness to both guests’ needs and safety concerns.
- Collaborated with team members to ensure smooth transitions between posts and effective communication, minimizing waiting times.
- Conducted regular security patrols and maintained a vigilant eye on restricted access areas and enforced security protocols, enhancing safety without compromising guest experience.
Supervisor
Burger King
07.2023 - 04.2024
- Managed daily restaurant operations, ensuring excellent customer service and efficient team performance.
- Trained, supervised, and scheduled staff, ensuring smooth operations during peak times.
- Addressed guest complaints and concerns, resolved issues promptly, and maintained high service standards.
- Monitored inventory, placed orders, and ensured compliance with health and safety regulations.
- Managed cash handling and ensured the accurate processing of payments.
Greeter
US Consulate
08.2023 - 11.2023
- Assisted applicants with document verification and guided them through the visa application process, ensuring all necessary documents were in order before processing.
- Verified applicants’ appointments, ensuring their information was accurate and that they were scheduled appropriately for the visa interview.
- Checked in applicants by confirming their identification and appointments.
- Sorted, packaged, labeled, and tracked courier pick-ups for sensitive materials and guest documents.
- Addressed applicants’ concerns professionally, ensuring smooth and secure processing of their materials.
- Ensured strict confidentiality and accuracy when handling sensitive documents.
Team Member
Tim Hortons
09.2021 - 06.2023
Customer Service Representative
TTEC
06.2021 - 01.2022
- Delivered a high-quality email support for DraftKings, a leading US-based online gambling company, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assisted customers with account-related inquiries, including deposits, withdrawals, bonuses, and technical issues, ensuring all concerns were addressed accurately and efficiently.
- Provided in-depth guidance and support for users navigating the DraftKings platform, ensuring customers had seamless experience when engaging with the website and mobile applications.
- Developed and maintained a comprehensive knowledge of DraftKings’ policies, promotions, and services, ensuring that all responses were accurate, consistent, and aligned with company guidelines.
Team Leader
Freshii
09.2018 - 03.2020
Cashier
Kung Pao Wok
09.2017 - 09.2018
Education
Office Administration-Executive -
Sheridan College
Brampton, ONSkills
Customer Service
Surveillance and Security
Leadership
Professionalism
Communication
Crisis Management
Emergency Procedures
Attention to Detail
Documentation
Multitasking
Organization
Adaptability to New Technology
Certification
Responsible Adult Course
Software
- Microsoft Office Suite: Excel, PowerPoint, Word and Outlook, Access, Publisher, Project
- Quick Books
- Adobe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security
US Consulate
11.2023 - 06.2025
Greeter
US Consulate
08.2023 - 11.2023
Supervisor
Burger King
07.2023 - 04.2024
Team Member
Tim Hortons
09.2021 - 06.2023
Customer Service Representative
TTEC
06.2021 - 01.2022
Team Leader
Freshii
09.2018 - 03.2020
Cashier
Kung Pao Wok
09.2017 - 09.2018
Office Administration-Executive -
Sheridan College