Ranjanpreet Gill
Surrey,BC
Summary
Detail-oriented and compassionate Medical Office Assistant with hands-on experience in clinical administration, patient care coordination, and front-desk operations. Skilled in scheduling, EMR systems, insurance claims, and maintaining patient confidentiality. Known for professionalism, multitasking, and providing supportive care in fast-paced healthcare environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Lifemark Physiotherapy
Surrey, British Columbia
08.2025 - Current
- Greet patients, manage check-ins, and schedule appointments using the LPS (Lifemark Patient Scheduler).
- Handle referrals and treatment submissions for ICBC, WorkSafeBC, LTD, and extended health benefits.
- Prepare and fax documentation, respond to patient emails, and ensure timely claim submissions to third-party insurers.
- Support the clinical team with clinic flow by managing laundry, folding linens, and preparing treatment rooms.
- Assist with CRP (Chronic Pain Program), rehabilitation program scheduling, and documentation.
Medical Office Assistant
SAFA Medical Clinic
Surrey, British Columbia
08.2025 - 08.2025
- Booked, confirmed, and managed patient appointments through Med Access EMR.
- Performed patient intake: recorded vitals, height, weight, and child growth measurements.
- Prepared exam rooms, sanitized equipment, and set up for procedures, including pap smears and B12 injections.
- Maintained sterilization protocols using an autoclave and proper tray preparation.
- Created lab requisitions, managed billing, and uploaded patient documents into EMR.
Security Officer
US Consulate
Vancouver, British Columbia
11.2023 - 06.2025
- Managed front desk operations: verified appointments, checked IDs, and guided applicants through secure entry.
- Maintained confidentiality of sensitive documents while ensuring visitor safety.
- Provided professional customer service while monitoring checkpoints, and enforcing security procedures.
- Collaborated with law enforcement during emergency situations as necessary.
Greeter
US Consulate
Vancouver, British Columbia
08.2023 - 11.2023
- Assisted applicants with check-in and document verification.
- Directed visitors to appropriate service areas, and ensured a smooth flow of appointments.
- Prepared and packaged passports and supporting documents for return to applicants through secure shipping services.
- Entered shipment details into internal systems, maintained records, and generated reports to ensure accuracy and accountability.
Supervisor
Tim Horton's
Summerside, Prince Edward Island
01.2022 - 06.2023
- Oversaw daily operations during assigned shifts, ensuring smooth service, and efficient workflow.
- Trained and supervised new team members, promoting teamwork and productivity.
- Assisted with scheduling, inventory checks, and cash handling.
- Provided excellent customer service while managing a fast-paced environment.
Medical Office Assistant Volunteer
Summerside Medical Clinic
Summerside, Prince Edward Island
06.2022 - 12.2022
- Assisted front desk staff with booking appointments, filing, and scanning patient documents.
- Answered phone calls, relayed messages, and provided support to patients and visitors.
- Helped maintain organized patient charts, and ensured accurate entry into the EMR system.
- Supported clinic staff with routine tasks, such as preparing exam rooms and handling office correspondence.
Customer Service Representative
TTEC
Summerside, Prince Edward Island
06.2021 - 01.2022
- Provided phone and email support for DraftKings clients, assisting with account inquiries and troubleshooting.
- Delivered accurate and professional customer care in a fast-paced environment.
Education
Medical Office Assistant
Medical Reception College
Burnaby, BC09-2025
Office Administrative-Executive
Sheridan College
Brampton, ON04-2019
Skills
- Patient scheduling and coordination
- EMR systems (Med Access, Accuro, LPS)
- Billing and insurance claims (MSP, ICBC, WorkSafeBC, LTD)
- Clinical support and infection control
- Medical terminology
- Communication and teamwork
- Documentation and record management
- Attention to detail
- Confidentiality and professionalism
Certification
- Emergency First Aid & CPR/AED
- Emergency Child Care First Aid & CPR
- Responsible Adult Course
- Advanced Security Training
- Worker Health & Safety Awareness
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Software
- Med Access EMR
- Accuro EMR
- LPS Lifemark Patient Scheduler
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access, Publisher, Project)
- QuickBooks
- Adobe
Timeline
Patient Care Coordinator
Lifemark Physiotherapy
08.2025 - Current
Medical Office Assistant
SAFA Medical Clinic
08.2025 - 08.2025
Security Officer
US Consulate
11.2023 - 06.2025
Greeter
US Consulate
08.2023 - 11.2023
Medical Office Assistant Volunteer
Summerside Medical Clinic
06.2022 - 12.2022
Supervisor
Tim Horton's
01.2022 - 06.2023
Customer Service Representative
TTEC
06.2021 - 01.2022
Medical Office Assistant
Medical Reception College
Office Administrative-Executive
Sheridan College