Ranjan Crisinton Nesamany
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Business Development Manager
GraduateDesk International (Pvt) Ltd
08.2023 - 12.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Developed and implemented strategic plans for business growth, resulting in increased profitability.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Scheduling and allocating tasks necessary to achieve the company's goals.
- Establishing new project milestones and staying within budget.
- Handling and filing student and work visas by giving necessary information and help.
Customer Service Agent
Space Travel ( Mannai Corporation)
11.2019 - 08.2023
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Creating comprehensive work schedules by developing daily rosters.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
Administrative Executive
A N I Enterprises (Pvt) Ltd
10.2018 - 10.2019
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Supported executive decision-making by preparing detailed reports on various business metrics and trends.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Customer Service Agent
Space Travel ( Mannai Corporation)
02.2016 - 10.2018
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer and embassy inquiries and complaints quickly.
Senior Officer
VFS Global Services
10.2012 - 11.2015
- Coached junior team members, fostering professional growth and improving overall team performance.
- Established strong relationships with key clients (embassy) to maintain customer loyalty and drive repeat business opportunities.
- Produced reports each month outlining productivity.
- Skilled in handling complaints with a customer-centric approach, ensuring swift resolution while maintaining high service quality standards for the respective department.
Education
Bachelor of Arts - Business Management
Buckinghamshire University, UK
Sri Lanka05.2013
Higher National Diploma in Business Management - Business Management
Edexcel, UK
Sri Lanka05.2012
Skills
- Client Consultations
- Performance Evaluations
- Product Demonstrations
- Relationship Development
- Business Development
- Decision-Making
- Issue Resolution
- Marketing Expertise
- Customer Acquisition
- Verbal and Written Communication
- Staff Management
- Cross-Functional Collaboration
- Team Collaboration
- Business Administration
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Business Development Manager
GraduateDesk International (Pvt) Ltd
08.2023 - 12.2023
Customer Service Agent
Space Travel ( Mannai Corporation)
11.2019 - 08.2023
Administrative Executive
A N I Enterprises (Pvt) Ltd
10.2018 - 10.2019
Customer Service Agent
Space Travel ( Mannai Corporation)
02.2016 - 10.2018
Senior Officer
VFS Global Services
10.2012 - 11.2015
Bachelor of Arts - Business Management
Buckinghamshire University, UK
Higher National Diploma in Business Management - Business Management
Edexcel, UK
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