Ranjana Singh
Sundridge,ON
Summary
Dedicated, detail-oriented professional with a strong background in customer service and retail operations, committed to contributing to company growth and success. Proven ability to deliver exceptional service while fostering lasting relationships with customers, driving sales, and enhancing brand image. Results-driven mindset ensures a focus on maximizing operational efficiency and customer satisfaction. Passionate about creating positive experiences that align with organizational goals and values.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor /Baker
Tim Hortons
Burk's Falls, ON
07.2023 - Current
- Demonstrate exceptional customer service skills by ensuring a friendly and welcoming environment for guests.
- Operate cash register efficiently, handling transactions accurately and promptly.
- Prepared food and beverages according to company standards, ensuring quality and consistency.
- Maintain cleanliness of work area and adhered to health and safety regulations.
- Collaborated closely with other department heads to align cross-functional goals and strategies for company-wide success.
- Collaborate with team members to achieve daily goals and provide excellent service to customers.
Assistant Lower Elementary Teacher
Muskoka Montessori School
Huntsville
11.2024 - 06.2025
- Assisted in delivering Montessori-based instruction for lower elementary students, supporting academic, social, and emotional development.
- Guided small groups and individual students, fostering independence, curiosity, and problem-solving skills.
- Collaborated with lead teachers to plan lessons, organize classroom activities, and prepare instructional materials.
- Maintained a positive and engaging classroom environment that encouraged respect, responsibility, and collaboration.
- Strengthened communication and organizational skills by coordinating daily routines and working closely with staff and families.
- Implemented Montessori methods to enhance individualized learning experiences for diverse learners.
Educator
01.2013 - Current
- Designed and implemented appropriate instruction of content assigned in with the school standards, curriculum, and student needs
- Lesson Planning, preparing and delivering lesson plans and instructional materials that maximize student engagement and learning.
- Led family literacy talks, promoting book club and early literacy.
- Conducted tutoring sessions to meet all students' needs.
- 11 yrs 2 mos
Accounting/Event Management
Beyond Cakes
05.2013 - 05.2023
- Managed payroll and accounting functions for a small business.
- Processed invoices, managed payments, and reconciled accounts to ensure accuracy and timeliness in financial transactions.
- Communicated effectively with vendors, addressed discrepancies, and supported the maintenance of positive relationships.
- Prepared and processed electronic payments and/or cheques for approved invoices.
- Reviewed and processed supplier invoices accurately and in a timely manner.
- Performed reconciliations of accounts payable/receivable sub-ledgers to the general ledger.
- Generated and issued invoices accurately and in accordance with services rendered.
- Received, recorded, and applied customer payments to appropriate accounts.
- Followed up on overdue accounts and initiated collection efforts as needed.
- Provided excellent customer service to maintain positive relationships.
- Monitored and analyzed accounts aging reports to drive collection activities.
- Ensured compliance with company policies, accounting principles, and relevant regulations.
Educator
Stepping Stones
India
11.2011 - 12.2012
- Successfully taught children of various age groups, implementing engaging and effective teaching methods.
- Led 95% of students to meet all academic language development goals
- Integrated technology into lessons for enhanced learning experiences.
Technical Trainer- Business Process Improvement
AXA
Ipswich, England, United Kingdom
01.2005 - 12.2008
- Process Improvement :Migration process from UK-India
- Facilitated and led various training and process and handling new migrated processes.
- Partnered with department leaders, performance coaches, and employees across the facility to improve and optimize training processes.
- Supported facility leaders in tracking KPIs, identifying learning opportunities, and managing change.
- Full-time
Education
Bachelor of Commerce - BCom - Business/Commerce, General
Mount Carmel College
01.2005
High School - undefined
Baldwin Girls'
01.2000
Skills
- Classroom organization
- Collaborative teaching
- Customer service
- Active listening
- Critical thinking
- Data entry
- Workplace safety
- Food safety
- Sanitation standards
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
Certified with Smart Serve with effect from 2023-07-19 to 2029-07-09
Languages
English
Native or Bilingual
Hindi
Full Professional
Timeline
Assistant Lower Elementary Teacher
Muskoka Montessori School
11.2024 - 06.2025
Supervisor /Baker
Tim Hortons
07.2023 - Current
Accounting/Event Management
Beyond Cakes
05.2013 - 05.2023
Educator
01.2013 - Current
Educator
Stepping Stones
11.2011 - 12.2012
Technical Trainer- Business Process Improvement
AXA
01.2005 - 12.2008
High School - undefined
Baldwin Girls'
Bachelor of Commerce - BCom - Business/Commerce, General
Mount Carmel College