Rani Reta Costa
30 Gilder Dr. Apt# 406, Scarborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Program Officer
World Vision Bangladesh
01.2011 - 04.2023
- Collaborated with senior leadership team to implement special projects, increasing program and organizational capacities.
- Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
- Determined staffing plans to achieve program goals and objectives and participated in hiring decisions for new program staff.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Kept programs in line with established mission parameters.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
Education
Master of Arts - Social Welfare
Tejgoan College
Bangladesh06.2006
Bachelor of Arts - Phycology, Geography, Homiconomics
Tejgoan College
Bangladesh10.2002
High School Diploma -
Tejgoan Mohela Collage College
Bangladesh06.1999
High School Diploma -
St. Euphrasis Girls High School And College
Bangladesh.05.1997
Skills
- Corrective Actions
- Customer Relationship Management
- Speaking Clearly
- Customer Service and Assistance
- Negotiation
- Complex Problem-Solving
- Team Collaboration
- Customer Data Confidentiality
Singing and Reading Book, Travelling
Local song with playing instrument, Reading Bengali Novels
Timeline
Program Officer
World Vision Bangladesh
01.2011 - 04.2023
Master of Arts - Social Welfare
Tejgoan College
Bachelor of Arts - Phycology, Geography, Homiconomics
Tejgoan College
High School Diploma -
Tejgoan Mohela Collage College
High School Diploma -
St. Euphrasis Girls High School And College
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