Ranim Alhussain
Edmonton,AB
Summary
Dedicated Customer Service Representative with a strong commitment to enhancing customer satisfaction and driving sales. Proficient in handling inquiries, resolving issues, and providing detailed product information. Consistently recognized for high customer feedback scores and maintaining a welcoming store environment. Expertise in inventory management, training new hires, and delivering exceptional service. A friendly, knowledgeable, and diligent team player with a proven track record of meeting sales goals and fostering repeat business. As an Administrative Assistant, skilled in managing schedules, routing mail, and ensuring smooth office operations. Professional and personable, with excellent communication skills and a dedication to delivering top-notch service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Moncler
Edmonton, Alberta
11.2023 - 02.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided accurate information about products, prices and services.
Sales Associate
Leon’s
Edmonton, AB
06.2023 - 08.2023
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Hugo Boss
Edmonton, AB
07.2022 - 05.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Forever 21
Edmonton, AB
11.2021 - 02.2022
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
Babysitter
Creative Kids Daycare
Edmonton, AB
01.2021 - 10.2021
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Remaining alert at all times while caring for multiple children simultaneously.
- Supervised and cared for children ages 6 to 11.
Education
Bachelor of Education - Elementary Curriculum
University of Alberta
Edmonton, AB01.2029
Bachelor of Arts -
Grant MacEwan University
Edmonton, AB01.2027
High School Diploma -
J.P High School
Edmonton, AB06.2021
Skills
- Retail Loss Prevention
- Contract Preparation
- Promotional Support
- Client Account Management
- Upselling
- Sales Development
- Teamwork and Collaboration
- Listening Skills
- Sales and Marketing
- Energetic Self-Starter
- Time Management
- Multi-Tasking Strength
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Accomplishments
- Achieved over $500k sales goal In six months.
- Mentored 3 new sales associates.
- Exceeded sales goals by average of 32% in six months.
- Supervision - Supervised team of three staff members.
- Creative Problem Solving: - Resolved product issue through consumer testing.
Timeline
Sales Associate
Moncler
11.2023 - 02.2024
Sales Associate
Leon’s
06.2023 - 08.2023
Sales Associate
Hugo Boss
07.2022 - 05.2023
Sales Associate
Forever 21
11.2021 - 02.2022
Babysitter
Creative Kids Daycare
01.2021 - 10.2021
Bachelor of Education - Elementary Curriculum
University of Alberta
Bachelor of Arts -
Grant MacEwan University
High School Diploma -
J.P High School