Rani Jaykumar Shah
Greater Sudbury,ON
Summary
Dynamic Client Success Manager at Great Place to Work, skilled in onboarding process optimization and customer relationship management. Proven track record in enhancing customer satisfaction and engagement through innovative strategies. Adept at technical issue resolution and performance tracking, fostering strong client relationships to drive success and prevent churn.
Overview
6
6
years of professional experience
Work History
Client Success Manager
Great Place to Work
Toronto, Ontario
05.2022 - Current
- Guide new customers through the onboarding process.
- Ensure smooth adoption and setup of products and services.
- Build and maintain strong, long-term client relationships. Act as the main point of contact for customer inquiries, or escalations.
- Understand clients' business goals and align solutions accordingly.
- Help in navigating the results.
- Monitor account health and engagement to prevent churn.
- Provide insights on product features, updates, and best practices.
- Collaborate with Support, Product, and technical teams to resolve customer issues. Collect and relay customer feedback to internal teams.
- Track customer KPIs, adoption metrics, and success plans. Report on account health and activity in CRM tools.
Call Center Representative
Sen Financial
Vaughan, Ontario
01.2022 - 05.2022
- Respond to inbound calls and emails, addressing customer inquiries, concerns, and complaints in a professional manner.
- Provide product/service information, resolve issues, and offer solutions to enhance customer satisfaction.
- Process orders, returns, exchanges, and refunds accurately and efficiently.
- Maintain detailed records of customer interactions, including inquiries, complaints, and transactions.
- Identify and escalate priority issues to the appropriate departments or management.
- Follow up with customers to ensure issues are resolved and customer satisfaction is achieved.
- Collaborate with team members and other departments to solve complex problems and deliver exceptional service.
- Handle high call volumes while maintaining excellent customer service standards.
Cashier/Customer Service
Rudy
Toronto, Canada
09.2021 - 12.2021
- Interact with our guests in a friendly, fast, courteous and efficient manner.
- Handled cash and credit transactions.
- Provided customer service.
- Performed opening midday and closing procedures.
- Maintained sanitation, health, and safety standards in work areas.
Sales Representative/Customer Service
IO Solutions Call Center Inc.
Montréal, Canada
09.2020 - 07.2021
- Company Overview: It's a call center working on behalf of Fido & Rogers.
- Solving problems of the customers, receiving inbound and outbound calls, helping determine pricing schedules for quotes, promotions and negotiations, changing the price & plan, giving them discounts, win back the customers who left the company, upgrade the device of the customers, updating the documents like (address, contact no., credit card, 2piece of documents, etc.)
- Doing credit evaluation and credit check to avoid the risk.
- It's a call center working on behalf of Fido & Rogers.
Warehouse Clerk
SSENSE
Montréal, Canada
03.2020 - 09.2020
- Company Overview: It is a warehouse of a luxurious brand.
- Served as the organization's Receiver & Quality Control, it is a warehouse of a luxurious brand where I worked in shipping, receiving and returns department.
- As a Receiver: Receive the items and enter the data on the computer in which location it is, ensure that shipments are inspected, use computer software to shipment tracking.
- As a quality control: inspect the products to ensure that they meet quality standards, check the quality of the products, record and report issues, make necessary repair if the product is not good, identify product defects, check the items which is returned by the customers and check everything properly and in last process with refund.
- Awarded gift card 3 times during work as a best employee.
- It is a warehouse of a luxurious brand.
Education
Post Graduation - Human Resource Management
St. Clair College
Toronto, ON12-2022
Post Graduation - Global Supply Chain Management
Matrix College
Montréal, QC01-2021
Bachelor's Degree - Bachelor of Commerce
Nagpur University
Nagpur, Maharashtra12.2019
Secondary School - Commerce
Mahatma Gandhi Junior College
Nagpur, Maharashtra12.2016
Skills
- Innovative
- Customer engagement strategies
- Onboarding process optimization
- Enthusiastic
- Customer relationship management
- CRM software usage
- Technical issue resolution
- Communication skills
- Problem solving
- Relationship building
- Performance tracking
- Client engagement
- Team collaboration
- Customer satisfaction
Languages
- Hindi, Fluent
- Nepali, Fluent
- French, Beginner
Timeline
Client Success Manager
Great Place to Work
05.2022 - Current
Call Center Representative
Sen Financial
01.2022 - 05.2022
Cashier/Customer Service
Rudy
09.2021 - 12.2021
Sales Representative/Customer Service
IO Solutions Call Center Inc.
09.2020 - 07.2021
Warehouse Clerk
SSENSE
03.2020 - 09.2020
Post Graduation - Human Resource Management
St. Clair College
Post Graduation - Global Supply Chain Management
Matrix College
Bachelor's Degree - Bachelor of Commerce
Nagpur University
Secondary School - Commerce
Mahatma Gandhi Junior College
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