Rania Bousaleh

• Managed patient scheduling and appointment coordination for optimal clinic workflow.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Provided medical office support and performed technician responsibilities in Visual Field to assist patient care and maintain office readiness.

• Facilitated communication between patients and medical staff to enhance service delivery.
• Processed insurance claims and verified patient eligibility efficiently.

• Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Used medaccess to schedule appointments for doctor visits and procedures.

• Managed food service catering support and assisted food production for airline operations (Air Canada and WestJet).
• Managed inventory control, optimizing supply levels to reduce waste and ensure ingredients were available on time.
• Implemented efficient workflows to enhance productivity during high-volume catering events.

• Oversaw daily operations of food service, ensuring compliance with health and safety regulations.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Tracked food production levels, meal counts, and supply costs.
• Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.