Maintained and processed invoices, deposits, and money logs.
Completed payroll for employees and maintained detailed records of procedures.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Established QuickBooks accounting system to reflect accurate financial records.
Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Billing/Revenue Specialist
Phreesia
04.2021 - 07.2023
Supported ongoing maintenance of customer accounts and payment billing systems and ensured payments through variety of sources are recognized and posted against correct account and invoice.
Worked to maintain and enhance integrations between Salesforce and other business systems.
Created thorough documentation of system configurations, customizations, and processes in CPQ.
Managed set-up of special pricing arrangements to include bundles, consolidations and discrete pricing arrangements, ensuring negotiated amount is accurately reflected in billing systems.
Built effective relationships with internal/external stakeholders by joining in on meetings with clients to discuss their billing issues/questions/concerns.
Investigated billing anomalies/variances for products and customers to determine cause and make recommendations for resolution.
Executed routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Assisted collections department regarding non-payment or insufficient payment of invoices and supported with necessary actions to secure payments.
Investor Services Associate
SS&C Technologies
12.2019 - 03.2021
Process investor subscription and redemption activity in accordance with fund's offering documents and anti-money laundering (AML) requirements
Responsible for all financial data and financial reporting for my clients
Act as main contact for fund investors and managers via email and telephone correspondence
Communicate pending transactions to fund management as required
Prepare and validate investor statements to fund accounting information
Prepare distribution of investor statements, letters and miscellaneous documents in accordance with investor and fund management instructions
Prepare wire transfer instructions in accordance with investor and/or fund management
Confirm expected cash activity was processed by the bank and communicated to fund accounting and/or fund management.
Financial Officer
Government of Canada-Elections Canada
09.2019 - 11.2019
Responsible for all financial data and financial reporting in the returning office, including safeguarding all personal and banking information of workers, suppliers and landlords
Thorough knowledge of the Returning Office Payment System and Sites
Provides reliable and consistent financial management services through the proper application of the procedures
Enter and manage personal identifying information and banking information for direct deposits for office staff, polling day workers and landlords
Enter time sheets, generate polling site leases and link polling day workers to specific polling sites
Assign polling day workers to training sessions, print various lists and financial reports, track the budget, reconcile credit card for the RO and reconcile accountable advances for petty cash expenses
Regularly produce reports on recruitment, number of workers assigned at the polling sites, and status of budget hours used.
Specialist, Personal Lending
BMO Financial Group
05.2019 - 08.2019
Provide personal lending advice strategies that meet client's lending objectives and manage all transactional outcomes in a professional and accurate manner
Process customer requests, following established processes including generating service requests in order to complete financial and non-financial transactions
Maintain current knowledge of the lending industry, practices and trends and integrate into customer conversations in a professional manner while maintaining appropriate level of credit risk management policies and procedures
Use applicable technology and tools to facilitate an effective conversation with the customer and drive appropriate business results
Apply prudent credit granting principles commensurate with the product which includes a careful review and entering of application information into the bank's loan decision system
Understand regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions, in accordance with Bank policies and procedures; take appropriate action.
Customer Service Representative- Secure Desk Operator
TD CANADA TRUST
04.2018 - 05.2019
Secure Desk Operator; opening and closing the branch, ensuring everything is balanced
Knowledge of KYC/AML protocol
Contribute to branch achievement of branch business objectives by exceeding individual sales goals
Engage customers in conversation to understand and meet their financial needs by proactively providing advice and suggesting appropriate products and services
Ensure necessary due diligence to support accuracy of all customer transactions
Processed all routine customer transactions.
Education
Bachelor of Commerce-Finance Specialist and Economics Major -
University of Toronto
Toronto, ON
04.2019
Timeline
Bookkeeper
Kanata Wheels
04.2023 - Current
Billing/Revenue Specialist
Phreesia
04.2021 - 07.2023
Investor Services Associate
SS&C Technologies
12.2019 - 03.2021
Financial Officer
Government of Canada-Elections Canada
09.2019 - 11.2019
Specialist, Personal Lending
BMO Financial Group
05.2019 - 08.2019
Customer Service Representative- Secure Desk Operator
TD CANADA TRUST
04.2018 - 05.2019
Bachelor of Commerce-Finance Specialist and Economics Major -