Rania Arafat
Brantford,Ontario
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure full time position. Energetic professional with great poise. Ready to help team achieve company goals. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Skills Trainer
AMIDEAST
Jeddah
09.2020 - 01.2023
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered Business English Language training sessions to Bank Employees
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Led bespoke programs for English SAT prep courses
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others
Language Instructor and Curriculum Manager
King Abdulaziz University
Jeddah, Saudi Arabia
08.2008 - 08.2022
- Tailored pedagogy style to support learners achieve best outcomes for English as Second Language (ESL) using different curriculum publications
- Provided subject matter expertise on all courses, materials and lesson plans.
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Demonstrated principles of subject material and advanced methods to students.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Designed course materials and supported implementation.
Account Manager/Events Planner
Media Exposure
Jeddah, Saudi Arabia
09.2006 - 07.2008
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Excellent event organization skills to deliver exceptional guest experiences
- Planned and executed activities for marketing company services including organizing events and campaigns for clients
- Strong business development skills to drive and generate income:
- Coordinated and liaised with international and local clients to map their requirements, developed tailored proposals, and negotiated and closed deals worth over $500K CAD.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gathered information from clients to secure accounts, verify payments and identify special requirements.
- Collaborated with internal teams to develop account strategy.
- Produced comprehensive proposals and circulation data for advertising
- Coordinated and monitored sales of advertising space and occupancy regionally across Saudi Arabia.
- Identified appropriate marketing channels for campaigns.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Marketing Project Manager
Bentley Auto
Jeddah, Saudi Arabia
03.2006 - 08.2006
- Organized and managed 10-day launch event for Bentley autos including facilities for test drives for potential buyers and VIP clients
- Executed press conference to increase brand visibility.
- Coordinated with design and media teams to develop high-quality creative assets.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Account Executive
IVIEW Communications Agency
Jeddah, Saudi Arabia
08.2005 - 02.2006
- Interfaced with local and international clients to understand and deliver their requirements for specific projects
- Met and exceeded service level goals to achieve standards and expectations.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Managed over 100 customer calls per day
- Attended networking events to build relationships and identify sales opportunities.
- Supported creative department team in developing logos and concepts for major projects and prepared contact reports
- Managed all aspects of sponsors, set-up and media for launching client’s products.
Education
Diploma - Teacher Trainer
London Teacher Training College (LTTC)
London, United Kingdom Bachelor of Arts - Contemporary Media Studies And English Literature
Wilfrid Laurier University
Brantford, ON2005
Diploma - General Arts And Sciences
Mohawk College
Hamilton, ON2003
Skills
- Effective, confident and credible communicator
- Ability to lead and manage successfully resulting in high-quality and high-value results
- Exceptional client management and relationship skills resulting in income generation
- Client Interactions
- Skilled in training, teaching, mentoring and coaching
- Effective in problem-solving and generating viable solutions
- Proven project management skills to deliver incredible guest experiences and events
- Strategic thinker able to develop meaningful programs to meet client’s needs
Certification
Certified Teacher of English as a Second Language (TEFL)
Additional Information
Languages
Fluent in Arabic
Timeline
Lead Skills Trainer
AMIDEAST
09.2020 - 01.2023
Language Instructor and Curriculum Manager
King Abdulaziz University
08.2008 - 08.2022
Account Manager/Events Planner
Media Exposure
09.2006 - 07.2008
Marketing Project Manager
Bentley Auto
03.2006 - 08.2006
Account Executive
IVIEW Communications Agency
08.2005 - 02.2006
Diploma - Teacher Trainer
London Teacher Training College (LTTC)
Bachelor of Arts - Contemporary Media Studies And English Literature
Wilfrid Laurier University
Diploma - General Arts And Sciences
Mohawk College
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