Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rania Afiane

Toronto,ON

Summary

Dynamic leader with proven expertise in customer service management and organization, honed at The Globe and mail, Meridian hall and other notable venues. Excelled in enhancing guest satisfaction and team productivity through effective communication and problem-solving abilities. Skilled in multitasking and fostering teamwork, consistently achieving high levels of customer loyalty and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server Supervisor

Harrison Staffing
07.2022 - Current
  • Coordinated with event planners, chefs, and other staff members to guarantee smooth operation during events.
  • Participated actively in training sessions for new servers, sharing valuable insights gained through extensive experience in the field.
  • Enhanced customer satisfaction by promptly providing exceptional food and beverage service at various events.
  • Utilized strong time management skills to balance multiple responsibilities simultaneously during fast-paced events.
  • Mastered menu knowledge and provided detailed information on dish ingredients, allergens, and preparation methods when requested by guests.
  • Showcased flexibility by adapting quickly to last-minute changes or additions within an event''s specific requirements.
  • Developed strong relationships with both returning clients and first-time customers through excellent communication skills.
  • Supported the overall team effort by cross-training in multiple positions such as bartending or coat check duties as needed.
  • Collaborated effectively with kitchen staff to ensure accurate order fulfillment while adhering to dietary restrictions or special requests from guests.
  • Received consistent positive feedback from clients due to outstanding customer service skills and attentiveness during events.

Supervisor

Harvey's Restaurant
11.2021 - 04.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Host/Server

Northern Maverick Brewing CO
06.2022 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Waitress Supervisor

Zaatar Café & Bistro
04.2020 - 06.2021
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Barista Shift Supervisor

Brooklyn Bread
11.2019 - 06.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Accurately completed end-of-day financial tasks of cash and card transactions daily.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Education

PND - Practical Nursing

College Boreal
Toronto, Canada
12.2023

Post-Baccaleurate Diploma - Radiation Therapy

INFSPM
Algeria
06.2015

Skills

  • Customer Service Management
  • Organization
  • Team Management
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking
  • Effective Communication
  • Critical Thinking
  • Professionalism
  • Interpersonal Skills
  • Opening and closing procedures
  • Adaptability and Flexibility

Languages

English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual

Certification

  • Smart Serve Ontario
  • First Aid & CPR/AED
  • WHMIS

Timeline

Server Supervisor

Harrison Staffing
07.2022 - Current

Host/Server

Northern Maverick Brewing CO
06.2022 - 08.2022

Supervisor

Harvey's Restaurant
11.2021 - 04.2023

Waitress Supervisor

Zaatar Café & Bistro
04.2020 - 06.2021

Barista Shift Supervisor

Brooklyn Bread
11.2019 - 06.2021

PND - Practical Nursing

College Boreal

Post-Baccaleurate Diploma - Radiation Therapy

INFSPM

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Rania Afiane