RANI LADHA
Montréal,QC
Summary
Adept at driving project success and enhancing operational efficiency, my tenure at Schindler Elevator Corporation showcased my ability to exceed milestones through meticulous schedule management and effective vendor sourcing. Leveraging critical thinking and exceptional problem-solving skills, I consistently improved processes, achieving a notable increase in customer satisfaction and team productivity.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Schindler Elevator Corporation
07.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Provide assistance on multiple projects from project start through delivery.
- Team collaboration through regular meetings,
- Link between departments to facilitate communication and keep appropriate parties updated on project developments
- Assist New Installation team in all aspects of their jobs, including processing project documentation, dealing with suppliers, field requests, and customer requests
- Monitor and update SAP and Project Planner to ensure all major project milestone dates are met
- Assist with coordinating and receiving material in warehouse, as well as coordinating shipping and deliveries to sites
- Communicate with customers both internal and external including general contractors, architects and other trades
- Participate in Safety Committee meetings including researching of tabled issues, coordination of training activities, meeting minute distribution, and safety board maintenance
- Organize provincial Safety Authority Inspections and monitor their progress
Administrative Coordinator
CBCI Telecom
07.2019 - 06.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Crisis Intervention Agent
Optima Santé Globale
05.2016 - 08.2018
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Medical Assistant
Cyclone Santé
02.2017 - 05.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Uniprix
01.2011 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Graduate Certificate - Project Management
LaSalle College
Montreal, QCCertificate Of Technical Studies - Administrative Assistant
École Technique Et Professionnelle, Université De Saint-Boniface
Montreal, QC10.2012
Post-Degree Certificate - Retail And Distribution
HEC Montréal
Montreal, QC04.2009
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Documentation Management
- Decision-Making
- Critical Thinking
- Flexible and Adaptable
- Attention to Detail
- Customer Service
- Workload Management
- Schedule Management
- Task Delegation
- Customer Management
- Quality Assurance
- Relationship Building
- Data Collection
- Multiple Priorities Management
- Deadline Adherence
- Resource Coordination
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Professional Working
Timeline
Project Coordinator
Schindler Elevator Corporation
07.2022 - Current
Administrative Coordinator
CBCI Telecom
07.2019 - 06.2022
Medical Assistant
Cyclone Santé
02.2017 - 05.2018
Crisis Intervention Agent
Optima Santé Globale
05.2016 - 08.2018
Customer Service Representative
Uniprix
01.2011 - 05.2016
Graduate Certificate - Project Management
LaSalle College
Certificate Of Technical Studies - Administrative Assistant
École Technique Et Professionnelle, Université De Saint-Boniface
Post-Degree Certificate - Retail And Distribution
HEC Montréal