Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RANI KAUR

Victoria,BC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Pickford & black
Halifax, Nova Scotia
02.2023 - 09.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Developed financial models using Excel spreadsheets for analyzing data sets.
  • Created presentations using Microsoft Office applications such as PowerPoint and Excel.

Technical Customer Service Representative

TD BANK
Halifax, Nova Scotia
01.2024 - 08.2024
  • Provided technical assistance to customers over the phone and through email.
  • Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
  • Answered customer questions regarding system functionality and usage.
  • Identified product defects and reported them to the development team for resolution.
  • Conducted regular follow-up calls with customers to ensure their satisfaction with service provided.
  • Developed an understanding of customer needs by actively listening to their requests and communicating solutions effectively.

Customer Service Cashier

BEST BUY
Halifax, Nova Scotia
01.2023 - 03.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Collected credit card and cash payments to complete transactions for customer orders.

Line Cook

10 Acres
Victoria, British Columbia
10.2019 - 12.2022
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.

Supervisor

Tumbleweeds Pub & Grill
Kamloops, British Columbia
03.2019 - 09.2021
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Responded quickly and effectively to emergency situations as they arose.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.

Education

Associate of Arts - Social Sciences

Thompson River University
Kamloops, BC
12-2021

Skills

  • Sales monitoring
  • Employee Scheduling
  • Operations Management
  • Product and service knowledge
  • Recruiting and interviewing
  • Food Safety
  • Inventory Management
  • Team Management
  • Scheduling Staff
  • Culinary techniques
  • Leadership trained
  • Teamwork and Leadership

References

  • References can be provided upon request.

Timeline

Technical Customer Service Representative

TD BANK
01.2024 - 08.2024

Assistant Manager

Pickford & black
02.2023 - 09.2024

Customer Service Cashier

BEST BUY
01.2023 - 03.2024

Line Cook

10 Acres
10.2019 - 12.2022

Supervisor

Tumbleweeds Pub & Grill
03.2019 - 09.2021

Associate of Arts - Social Sciences

Thompson River University

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RANI KAUR