A highly motivated and multilingual individual committed to exceptional service, enhancing customer satisfaction and building strong relationships through excellent communication and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Seasonal Wildland Firefighter
Government of Alberta
, Alberta
04.2024 - 10.2024
Collaborate with diverse teams to achieve common goals, ensuring efficient operations and a cohesive work environment
Maintain high standards of accuracy and attention to detail in safety protocols and operational procedures
Demonstrate ability to remain calm and effective under pressure, manage unexpected situations.
Boxing Fitness Class Trainer & Front Desk
Southpaw Boxing Gym
Calgary, Alberta
06.2020 - 04.2024
Deal with and communicate customers' general inquiries and complaints while providing a high level of customer service.
Educate clients on proper exercise techniques and safety protocols.
Develop deep relationships with clients and encourage open communication.
Crew Member
Subway
Calgary, Alberta
03.2018 - 03.2020
Assist, prepare and serve customer needs
Handle cash and credit transactions, and ensure end-of-day accuracy in register balances.
Perform regular inventory audits, manage, and minimize inventory waste.
Education
Bachelor's Degree - Business Administration, General Management, Finance
Mount Royal University
Calgary, AB
12.2023
High School Diploma -
Centennial High School
Calgary, AB
Skills
Attention to Detail
Cash Handling
Client Coaching
Customer Service
Multilingual
Relationship Building
Languages
Tagalog
English
Spanish
Certification
Standard First Aid & CPR/AED Level C, Canadian Red Cross
Basic Life Support, Heart & Stroke
Passions
Boxing
Team Alberta 2022 & 2023
Boxing instills strong discipline, focus and resilience, which are important in a workplace environment where attention to detail and the ability to manage stress are essential. Also, the experience of setting and achieving goals in boxing translate well to a result-oriented place workplace.
References
Available upon request
Timeline
Seasonal Wildland Firefighter
Government of Alberta
04.2024 - 10.2024
Boxing Fitness Class Trainer & Front Desk
Southpaw Boxing Gym
06.2020 - 04.2024
Crew Member
Subway
03.2018 - 03.2020
Bachelor's Degree - Business Administration, General Management, Finance