Raneem Almohamad
Ottawa
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
Work History
Advisory Agent - Member and Client Experience
Desjardins
04.2022
- Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own
- Contribute to business development and maintain business relationships through service delivery and activities
- Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners
- Uphold compliance, security, and risk management standards.
AS-01
Ministry of National Defense
01.2024 - Current
- Provides administrative support to both new and existing employees, redirects requests to the appropriate source
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Education
Bachelor of Science - Health Sciences
University of Ottawa
Ottawa, ON05.2024
High School Diploma -
Vanier High School
Québec, QC06.2020
Skills
- Customer service and care
- Problem-solving skills
- Relationship Building
- Goal-oriented mindset
- Clear Communication
- Microsoft Office ,Microsoft Word, Microsoft Excel ,Microsoft Outlook
- Calendar Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
AS-01
Ministry of National Defense
01.2024 - Current
Advisory Agent - Member and Client Experience
Desjardins
04.2022
Bachelor of Science - Health Sciences
University of Ottawa
High School Diploma -
Vanier High School
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