Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Ranee Gamboa

Ranee Gamboa

Toronto,ON

Summary

Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Public Relations Intern

The Glowsticks Music Inc
02.2022 - 07.2022
  • Used various social media platforms for media and blogger outreach.
  • Helped plan and execute private, company, and client events.
  • Increased awareness of company services and products with implementation of PR strategies.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Prepared social media posts and videos with eye for viral content strategies.

Coat Check Attendant

Equinox Yorkville
11.2021 - 03.2022
  • Recorded and managed locker assignments and keys.
  • Managed check-in and check-out process of items.
  • Assisted customers with finding items and storing belongings.
  • Offered professional, friendly and engaging service to exceed guest expectations.
  • Greeted customers and offered them assistance.

Customer Service Representative

Rembrandt Charms
10.2018 - 02.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Updated account information to maintain customer records.
  • Managed over 20 customer calls per day.

Event Staff Volunteer

ABS-CBN Canada
06.2015 - 08.2019
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Followed strict guidelines for handling confidential information.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Inspected tickets and customer IDs, checking for appropriate age requirements

Banquet Server

Rembrandt Banquet Halls
12.2015 - 10.2018
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Handled food and beverage orders for up to 300 guests, delivering prompt and friendly service.

Education

High School Diploma -

Jean Vanier Catholic Secondary School
Toronto, ON

Skills

  • Microsoft Word
  • Order Fulfillment
  • Active Listening
  • Product and Service Knowledge
  • Trained in Salesforce
  • Event Organization
  • Setting Up Booths
  • Customer Inquiries
  • Event Cleanup
  • Place Settings
  • Food Distribution
  • Social Media Platforms

Accomplishments

  • Collaborated with team of 10 in the development of Passwrd Room.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Public Relations Intern

The Glowsticks Music Inc
02.2022 - 07.2022

Coat Check Attendant

Equinox Yorkville
11.2021 - 03.2022

Customer Service Representative

Rembrandt Charms
10.2018 - 02.2020

Banquet Server

Rembrandt Banquet Halls
12.2015 - 10.2018

Event Staff Volunteer

ABS-CBN Canada
06.2015 - 08.2019

High School Diploma -

Jean Vanier Catholic Secondary School

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Ranee Gamboa