Randy Sobhai
Lachine,QC
Summary
Experienced Electrician with a strong background in customer service, project management, and a passion for technology. Demonstrated ability to effectively communicate with clients, resolve issues promptly, and provide tailored technical solutions. Eager to leverage technical expertise and customer-oriented skills in a customer service role within the tech industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Electrician
Jasco Electrique
04.2018 - Current
- Provided exceptional customer service by working closely with clients to understand their needs and deliver tailored electrical solutions.
- Communicated effectively with clients, project managers, and team members to ensure seamless project execution.
- Managed multiple projects, ensuring timely completion while maintaining high standards of quality and safety.
- Demonstrated strong problem-solving skills by diagnosing and resolving electrical issues promptly and efficiently.
- Delivered technical support and guidance to clients, enhancing their understanding of electrical systems and solutions.
- Recommended electrical products and systems based on customer needs, ensuring optimal functionality and satisfaction.
- Maintained a high level of professionalism and customer satisfaction through attentive service and clear communication.
Floor Manager and Product Specialist
TOPSHOP
09.2014 - 01.2018
- Managed a team of 15 sales associates, ensuring top-notch customer service and operational efficiency.
- Interviewed, hired, and trained personnel in sales techniques and customer service best practices.
- Handled customer complaints and resolved issues swiftly to maintain customer satisfaction.
- Conducted sales and sales-update meetings with regional managers, analyzing market data to determine best-selling products.
- Recommended inventory purchases based on data analysis, ensuring optimal product mix and availability.
- Utilized sales data to make informed staffing and inventory decisions.
- Developed and implemented sales strategies to drive store performance and meet targets.
Key Holder
Public Mobile
11.2012 - 05.2014
- Responded to customer inquiries and provided prompt, effective solutions.
- Resolved network issues and delivered technical support for various phones and tablets.
- Assisted customers in selecting the best device to meet their specific needs and budget.
- Kept abreast of current promotions and policies to provide accurate information.
- Oversaw store operations, including opening, closing, and handling bank deposits.
- Consistently achieved monthly sales quotas through excellent customer service and product knowledge.
Sales Representative
Rogers Sans Fils
06.2012 - 11.2012
- Guided customers in choosing the right products by leveraging detailed knowledge of devices and promotions.
- Diagnosed and resolved network issues, providing technical support for phones and tablets.
- Advised customers on the best devices based on their needs and budget.
- Addressed customer inquiries and complaints with empathy and efficiency.
- Applied technical expertise to assist customers with mobile device issues.
- Regularly met monthly sales targets, demonstrating strong sales acumen and customer focus.
Education
Diplôme d'Études Professionnelles - Electricity
Centre D'Électrotechnologie Pearson
Montréal, QC01.2018
Diplôme d'Études Collégiales - Commerce
Vanier College
Montréal, QC01.2013
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Technical troubleshooting
- Proficient with CRM software
- Adaptability in dynamic environments
- Bilingual proficiency in English and French
- Creative problem solver
- Exceptionally detail-oriented
- High degree of autonomy
- Quick learner
Certification
- Hilti Qualified Operator
- ASP Certification of Safety
- Bilingual Certification for English and French (Spoken/Written)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Electrician
Jasco Electrique
04.2018 - Current
Floor Manager and Product Specialist
TOPSHOP
09.2014 - 01.2018
Key Holder
Public Mobile
11.2012 - 05.2014
Sales Representative
Rogers Sans Fils
06.2012 - 11.2012
Diplôme d'Études Professionnelles - Electricity
Centre D'Électrotechnologie Pearson
Diplôme d'Études Collégiales - Commerce
Vanier College
Similar Profiles
Franck GIBEYFranck GIBEY
Responsable de dépôt at YESSS ElectriqueResponsable de dépôt at YESSS Electrique
ANDRES CORTESANDRES CORTES
Electrical Project Manager at Electrique YB Inc.Electrical Project Manager at Electrique YB Inc.
Nicolas MauraisNicolas Maurais
Electrician at Gonthier electriqueElectrician at Gonthier electrique