Randy Richards
London,ON
Summary
Dynamic leader with a proven track record at Moores Clothing For Men, enhancing market share and profitability through effective operations management and staff training. Excelled in customer relationship management and problem-solving, achieving significant savings and sales growth. Skilled in fostering adaptability and driving team performance towards excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Charm Diamond Centres
04.2024 - 01.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Regional Manager
Moores Clothing For Men
09.2006 - 01.2024
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Established and maintained operational standards for 13 locations.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
District Manager
Moores Clothing For Men
09.2000 - 08.2006
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Supervised 7 locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Education
Bachelor of Science - Biology
Lakehead University
Thunder Bay, ON04-1994
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Operations management
- Staff supervision
- Customer rapport
- Money handling
- Consulting
- Staff training and development
Accomplishments
Multiple awards for best work environment.
Regional Manager of the year.
Five straight district manager promotions were either recruits or mentored by myself.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Charm Diamond Centres
04.2024 - 01.2025
Regional Manager
Moores Clothing For Men
09.2006 - 01.2024
District Manager
Moores Clothing For Men
09.2000 - 08.2006
Bachelor of Science - Biology
Lakehead University
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