Randy Nicholls
Belleville
Summary
Human Resources professional with strong track record of driving positive change and improving organizational efficiency. Expertise in employee relations, talent management, and strategic planning. Known for fostering team collaboration and delivering results, adapting to evolving business needs. Skilled in conflict resolution, policy development, and workforce planning, with reliable and flexible approach to problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Consultant
Salty Dog Pet Parlour
01.2024 - Current
- Analyzed and advised on modern HR compliance and procedural updates.
- Developed new strategies for enhancing workplace safety standards.
- Managed negotiations to resolve disagreements between clients and property owners.
- Delivered tailored management coaching programs to enhance leadership skills.
- Provided guidance regarding recruitment strategies.
- Aid in the transition of location.
- Developed and implemented HR policies to enhance organizational culture and employee engagement.
- Advised management on employee relations, resolving conflicts and promoting a positive work environment.
Human Resources Intern
Kennametal
01.2025 - 04.2025
- Supported onboarding procedures for new hires, ensuring compliance with company standards.
- Coordinated employee training sessions to enhance skills and knowledge retention.
- Contributed to the development of internal communication materials for policy updates.
- Researched best practices in employee engagement initiatives for implementation consideration.
- Collaborated with senior HR staff on special projects to improve workplace culture and efficiency.
Client Growth Manager
SafeStart Division of Electrolab
01.2023 - 01.2024
- Prospecting of new FORTUNE 500 clients to provide Human Factors Management education
- Booking meeting times for discovery needs analysis and follow up presentations virtually
- Client relationship management
- Applying my experience with Salesforce CRM
- Estimating monthly commitments and yearly forecast to achieve and develop a sales plan to exceed targets
- Qualifying leads & new accounts through cold / warm calls
- Assisted in developing a new training plan for future hires
- Part of new sales systems pilot group
Business Account Specialist
Telus
01.2021 - 01.2023
- Self-prospecting of new business clients to provide the best wireless experience through connected products, security & VOIP office systems
- Estimating monthly commitments and yearly forecast to achieve and develop a sales plan to exceed targets
- Managed business accounts to enhance customer satisfaction and retention.
- Analyzed client needs and provided tailored solutions to drive growth.
- Collaborated with cross-functional teams to streamline account management processes.
- Mentored junior staff on best practices for client relationship management.
- Utilized CRM systems to track account performance and identify opportunities.
Sales Representative
Koodo Mobile (Telus)
01.2015 - 01.2021
- Being the first point of contact assigned by my manager during his off days to take on managerial roles for the rest of the team
- Assisting SBS managers with on-boarding new sales associates through cold calling/coaching sessions
- Educating potential customers on consumer/business products, prices and availability
- Assisting Store Manager with interviews/onboarding of new TELUS sales associates
- Being responsible as the Samsung Ambassador in demoing/training team reps & clients on Samsung related products and extended warranty options
- Developed strong customer relationships through effective communication and product knowledge.
- Executed sales strategies to meet and exceed monthly targets consistently.
Education
Human Resources Management
Loyalist College
Belleville, ON04.2025
Business Sales & Marketing Diploma - Business
Loyalist College
Belleville, ON01.2013
Ontario Secondary School Diploma - undefined
Quinte Secondary School
Belleville, ON01.2011
Skills
- Recruitment and retention strategies
- HR analytics
- Workforce improvements
- Recruitment and selection
- Contract negotiation
- Job analysis
- Compensation structuring
- Talent management
- Team building
- Training programs
- HR policies and procedures
- Employee engagement
Certification
- Working Towards CHRP
- Human Resources: Creating an Employee Handbook Certificate
- Solving Business Problems Certificate
Accomplishments
- Business Sales & Marketing Diploma
- Dean’s List Human Resources Management
- Human Resources Management Student Placement: Kennametal, Belleville, ON
Affiliations
- HRPA Member
- Amateur Music Producer
- Musician
Languages
English
Native or Bilingual
Timeline
Human Resources Intern
Kennametal
01.2025 - 04.2025
Human Resources Consultant
Salty Dog Pet Parlour
01.2024 - Current
Client Growth Manager
SafeStart Division of Electrolab
01.2023 - 01.2024
Business Account Specialist
Telus
01.2021 - 01.2023
Sales Representative
Koodo Mobile (Telus)
01.2015 - 01.2021
Ontario Secondary School Diploma - undefined
Quinte Secondary School
Human Resources Management
Loyalist College
Business Sales & Marketing Diploma - Business
Loyalist College
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