Randy Mann
Alliston,ON
Summary
With a proven track record at ASL Distribution Services, I excel in optimizing dispatch operations and enhancing customer satisfaction. Leveraging expert knowledge in Load link and exceptional problem-solving abilities, I ensured 100% truck utilization and a 29% profit margin. My commitment to efficient route management and robust client relations drives operational success.
Overview
13
13
years of professional experience
Work History
Dispatcher/ Operations Manager/Driver
Suhanna Freight Services
Milton, Canada
09.2013 - 05.2024
- Facilitated the booking of cargo shipments.
- Developed a portfolio of clients.
- Scheduled weekly shipments.
- Streamlined invoicing procedures to enhance operational efficiency.
- Maintained on-time project deliveries with effective issue resolution and strategic planning.
- Sound knowledge of Load link, Xpert Dispatch software, ACE/ACI Border Connect, Customs clearances
- Delivered loads if drivers absent
- Sequenced and loaded cargo onto trailers for efficient delivery routing.
- Scheduled transportation for diverse freight types.
Linehaul Dispatch Manager/ Supervisor
ASL Distribution Services
Oakville, Canada
01.2011 - 12.2013
- Coordinated dispatch operations for entire fleet spanning North America.
- Distributed time sensitive magazines for distribution across Canada
- Ensured trucks were utilized 100%, with 29% profit margins
- Ensured customer freight was delivered on time, with added LTL freight to enhance bottom line
- Employed Load link to manage surplus freight.
- Ensured efficient processing of customs documentation for drivers.
- Ensured final mile delivery is on time
- Customer satisfaction was upmost important
Education
Some College (No Degree) - Business Administration And Management
Humber College
EtobicokeSkills
- Driver communication
- Dispatching field personnel
- Verifying coverage
- Coordinating urgent deliveries
- Radio communication
- Prioritizing calls
- Geographical expertise
- Problem-solving
- Customer relations
- Routing orders
- Dispatching procedures
- Critical thinker
- Decision-making
- Customer relationship management
- Schedule management
- Adjusting routes
- Customer service
- Improving operations
References
References available upon request.
Timeline
Dispatcher/ Operations Manager/Driver
Suhanna Freight Services
09.2013 - 05.2024
Linehaul Dispatch Manager/ Supervisor
ASL Distribution Services
01.2011 - 12.2013
Some College (No Degree) - Business Administration And Management
Humber College
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