Randy Malm
Mammoth Lakes,CA
Summary
Dynamic leader with a proven track record, excelling in operations management and sales negotiation. Leveraged financial analysis and relationship management to enhance profitability and forge lasting partnerships. Achieved significant improvements in operational efficiency and customer satisfaction through strategic risk and inventory management.
Successful Owner/Operator with expertise in Wholesale Lumber industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
10
10
years of professional experience
Work History
Owner Operator
Lynden Lumber
08.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed income and expenses and adapted plans to improve profit levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Administrator and Purchasing Manager
Neiman Reed Lumber
01.2015 - 07.2021
- Evaluated current operational practices and suggested improvement strategies.
- Motivated and trained employees to maximize team productivity.
- Supported Sales & Operations teams by supervising all administrative tasks.
- Provided answers to customer questions via phone and email, typically within the workday.
- Represented company to vendors, customers and other various businesses.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Purchased new products and oversaw inventory stocking and availability.
- Used Gemini Software to authorize and monitor purchase orders and consumables.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Generated reports, documents and analysis in excel for senior management review and approval.
- Conducted regular research to identify trends and cost saving opportunities.
- Progressed through various purchasing, warehousing and leadership roles.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Assisted in the management of over 1000 customer accounts building relationships focused on customer retention
Education
Bachelor of Arts - History
Westminster University
Salt Lake City, UT12-2014
Skills
- Sales negotiation
- Operations management
- Operational reporting
- Risk management
- Relationship management
- Financial analysis
- Cost management
- Personnel management
- Negotiation
- Inventory management
Accomplishments
- Supervised team of 4 staff members.
- Achieved F.S.C. Compliance by completing yearly chain of custody audits with accuracy and efficiency.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Limited Working
Japanese
Limited Working
Interests
- I participate in a variety of outdoor recreational activities
Timeline
Owner Operator
Lynden Lumber
08.2021 - Current
Operations Administrator and Purchasing Manager
Neiman Reed Lumber
01.2015 - 07.2021
Bachelor of Arts - History
Westminster University
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