Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy MacLeod

Moncton,NB

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Business Wireless Technical Support

Rogers Communications Canada Inc
MONCTON, NB
11.2006 - 09.2023
  • Maintained positive working relationship with fellow staff and management.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Configured hardware devices and software settings to optimize network performance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Trainer

Minacs
Moncton, NB
04.2005 - 11.2006
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Conducted training classes for employees on features and operation of products, client tools and processes.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.

Education

High School Diploma -

Open Door Secondary School For Adults
Cambridge, ON
06.1994

Some College (No Degree) - Law And Justice

Ontario Business College
Kitchener, ON

Skills

  • Problem Resolution
  • Data Management
  • Active Listening
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Supervision & Leadership
  • People Skills
  • Computer Skills
  • Customer Service
  • Training & Development
  • Critical Thinking
  • Organizational Skills

Timeline

Business Wireless Technical Support

Rogers Communications Canada Inc
11.2006 - 09.2023

Trainer

Minacs
04.2005 - 11.2006

High School Diploma -

Open Door Secondary School For Adults

Some College (No Degree) - Law And Justice

Ontario Business College

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Randy MacLeod