Randy Lee Helmerich
Sylmar
Summary
Dynamic and results-driven Sales Associate and Supervisor with a proven track record of exceeding sales targets and leading teams to success. Skilled in customer service, product knowledge, and driving profitability.
Resourceful Department Specialist known for high productivity and efficiency in task completion. Skilled in inventory management, customer service, and process improvement, ensuring smooth department operations. Excel at communication, problem-solving, and teamwork, contributing to positive work environments and successful project outcomes.
Overview
20
20
years of professional experience
Work History
Department Specialist
Westlake Ace Hardware
Agoura Hills
02.2025 - 09.2025
- Quickly developed expertise in paint and related products, including primers, finishes, stains, spray paints, and specialty coatings, becoming a trusted resource for both customers and staff.
- Provided tailored project advice to customers, balancing cost-saving strategies with guidance on high-value products to ensure quality results.
- Performed precision color matching, correction, and mixing, consistently delivering accurate and customer-pleasing outcomes.
- Trained every store employee on paint mixing, color matching, and proper use of paint equipment; created original training pamphlets and step-by-step guides to support long-term employee knowledge.
- Merchandised and maintained the paint department, managing displays, signage, end caps, and product presentation to maximize sales and customer engagement.
- Oversaw departmental operations including damage processing, hazardous waste, price changes, and stock ordering based on customer requests and sell-through analysis.
- Maintained department cleanliness and functionality, ensuring equipment, shelves, and displays were always in excellent condition.
- Demonstrated initiative by creating hands-on sales tools, such as painted sample boards with premium paints, improving both customer confidence and upselling opportunities.
- Achieved the #2 sales departure in the store, reflecting strong performance, initiative, and customer rapport.
Assistant Manager in Training
Terrible's Herbst
Las Vegas
11.2023 - 02.2024
- Managed cash operations including register balancing, cash drops, and paid-outs for gaming wins, ensuring accuracy, accountability, and secure handling of all funds.
- Supervised daily inventory controls, conducting counts of high-value regulated products (tobacco, cigarettes, alcohol) and maintaining compliance with state regulations through ID verification.
- Trained and supported team members on store procedures, promoting adherence to company standards and fostering a reliable work environment.
- Oversaw store operations including stocking, cleanliness, and equipment upkeep, ensuring a safe, organized, and customer-friendly environment.
- Assisted in shift leadership responsibilities, gaining experience in scheduling, task delegation, and problem resolution to prepare for full management roles.
FOH Restaurant
Mendocino Farms
Calabasas
11.2022 - 05.2023
- Collaborated with kitchen and bar staff to ensure timely service and address customer needs.
- Resolved customer complaints promptly and professionally to ensure customer satisfaction and loyalty.
- Trained in all the FOH roles, cashier, floor manager, expeditor, and also some BOH duties such as cleaning and making beverages or sauces.
- Provided exceptional customer service through prompt responses and problem resolution.
Floral Department Manager
Kroger
Calabasas
01.2022 - 06.2022
- Delivered personalized customer service by assisting shoppers with floral selections, creating custom bouquets, and offering recommendations for special occasions.
- Increased sales through strategic merchandising, including rewrapping, discounting, and repositioning products to maximize visibility and reduce shrink.
- Reintroduced custom floral arrangements and vase displays, enhancing department appeal and driving repeat business by offering a higher-value service.
Senior Sales Associate
Louis Vuitton
New York
09.2013 - 05.2016
- Led sales team, and managed a 2.5 million client book in a store with 5 million total sales.
- Built strong client relationships resulting in repeat business and increased customer loyalty.
- Demonstrated exceptional negotiation skills, closing deals and increasing revenue for the company.
- Developed and mentored the newest hires on the RTW floor.
- Top RTW seller for 3 years in the Northeast United States.
- High Jewelry sale in 2015 for 78,000 (one-of-a-kind earrings).
- Organized VIP events and trunk shows for other Saks Fifth Avenue locations that didn't have LV clothing.
- Oversaw daily operations and provided coaching to team members for performance improvement.
- Managed inventory and ensured accurate stock levels to meet customer demand.
- Collaborated with store manager to implement strategies that increased sales and profitability.
- Met all sales goals, and some months exceeded sales goals by 50%.
- Worked in Women's RTW, Men's RTW, and Handbags (the only associate who worked in all three areas successfully).
- Won the Clientele Award in Gucci America for 2012 for the salesperson who had the most repeat clients shopping with them.
- Helping to upkeep the appearance of the store and adhere to all merchandising and visual standards.
Sales Associate
Gucci
New York
01.2012 - 09.2013
- Exceptional and managing the challenges of working in a leased space, working with other sales associates, and also having my clients.
Sales Supervisor
Charles Tywhitt
New York
11.2009 - 01.2012
- Supervised sales team to enhance product knowledge and customer engagement.
- Trained new staff on sales techniques and company policies.
- Coordinated inventory management to ensure product availability and presentation.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Developed and implemented sales strategies to increase customer base.
Administrative Assistant
Pinnacle Estate Properties - David Watson
Woodland Hills
09.2005 - 04.2006
- Coordinated property inspections and organized all paperwork and documentation, ensuring accuracy, compliance, and timely completion.
- Served as a liaison between clients and agent, managing scheduling, providing updates, and ensuring all required forms and signatures were completed.
- Maintained MLS listings to preserve selling rights and managed marketing efforts, including property photography, Photoshop editing, and submission of ads to the Los Angeles Times and Homes & Land by deadlines.
- Executed a handwritten letter campaign of 500+ personalized letters to prospective buyers, a high-impact strategy that helped generate new clients and expand business reach.
Education
CRIMINAL JUSTICE -
California State University of Northridge
Northridge, CASkills
- Customer service
- Microsoft Office
- Adobe Photoshop
- Customer Relationship Software
- Luxury Goods
- Google Suite
- Reaching personal KPI's
- Inventory and Logistics
- Product merchandising
- Inventory management
- Customer relationship management
- Training and mentoring
Websites
References
- Israel Lugo, Former Manager, lugo1216@yahoo.com
- Wilfredo Lopez, Former Coworker, wil.alex33@gmail.com
- Samantha Alston, Former Corporate Executive Louis Vuitton, sam@biglives.co
- Kenneth Lijan, Former Supervisor, (818) 626-6202
Timeline
Department Specialist
Westlake Ace Hardware
02.2025 - 09.2025
Assistant Manager in Training
Terrible's Herbst
11.2023 - 02.2024
FOH Restaurant
Mendocino Farms
11.2022 - 05.2023
Floral Department Manager
Kroger
01.2022 - 06.2022
Senior Sales Associate
Louis Vuitton
09.2013 - 05.2016
Sales Associate
Gucci
01.2012 - 09.2013
Sales Supervisor
Charles Tywhitt
11.2009 - 01.2012
Administrative Assistant
Pinnacle Estate Properties - David Watson
09.2005 - 04.2006
CRIMINAL JUSTICE -
California State University of Northridge