Randy Kiep
Elk Grove
Summary
Experienced and versatile business and IT professional recognized for delivering high-quality support, solving complex issues, and improving operational efficiency through practical, innovative solutions.
Overview
7
7
years of professional experience
Work History
IT Support Technician
Building Material Distributors
01.2022 - Current
- Strengthened collaboration across departments and subsidiaries by building trusted relationships with business users, clients, and executive stakeholders.
- Administered and maintained IT asset documentation and supported 12 ERP systems for a nationwide enterprise.
- Provided efficient technical support for a 1,400+ employee organization while succeeding in a lean-team environment.
- Supported special projects through travel-based, on-site technical assistance as required.
- Managed and resolved incoming support tickets in a fast-paced, high-demand setting with limited staff resources.
- Cultivated productive partnerships across diverse business sectors and senior leadership teams.
- Directed full lifecycle management of physical IT inventory, maintaining control over a critical operational function.
Deployment Services Technician
Sutter Health (Contracted through Randstad)
04.2021 - 01.2022
- Performed diagnostic testing and troubleshooting to improve equipment performance and ensure successful software and hardware deployment.
- Provided on-site technical support across acute and ambulatory care facilities to sustain stable, reliable system operations.
- Ensured HIPAA compliance and upheld security standards across multiple departments and clinical environments.
- Demonstrated adaptability as both an independent contributor and collaborative team member, stepping into leadership roles when needed.
IT Assistant
CA Franchise Tax Board
12.2018 - 06.2020
- Installed, maintained, relocated, and configured IT equipment to ensure reliable operational support.
- Maintained the integrity of internal IT processes, including incident response and problem resolution.
- Utilized advanced troubleshooting and problem-solving skills to diagnose issues and implement effective technical solutions.
- Volunteered to lead the COVID-19 response team, supporting employee safety and enabling a successful transition to flexible work-from-home operations.
Education
B.S. - Business Administration, Management Information Systems
Sacramento State University
Sacramento, CA12-2019
Skills
- Microsoft Office
- Python
- PowerShell
- SQL, PHP, & HTML
- Network Configuration & Setup: LANs, WANs, Subnetting
- SAP Configuration & Procedures
- OS Hardening
- Security Counseling
- WPM: 90
Timeline
IT Support Technician
Building Material Distributors
01.2022 - Current
Deployment Services Technician
Sutter Health (Contracted through Randstad)
04.2021 - 01.2022
IT Assistant
CA Franchise Tax Board
12.2018 - 06.2020
B.S. - Business Administration, Management Information Systems
Sacramento State University