Randy Gutierrez
Sun Valley
Summary
Experienced with engaging customers through dynamic and informative product demonstrations. Utilizes effective communication and presentation skills to highlight product features and benefits. Track record of fostering customer interest and driving sales by adapting to audience needs and preferences.
Overview
10
10
years of professional experience
Work History
Product Demonstrator
CDS
03.2022 - Current
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Communicated product value, quality, and style to educate and entice potential customers.
- Maintained clean, organized and professional work environment.
Game Advisor
GameStop
03.2022 - 11.2023
- Documented support interactions accurately within company databases for future reference and analysis purposes.
- Tested consoles in order to provide complete information to customers.
- Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
- Enhanced player experience by providing timely and accurate game support through various communication channels.
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
- Assisted customers with locating desired games.
- Updated merchandise prices for special promotions.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
Prep Cook
The Cheesecake Factory
03.2015 - 11.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
Education
No Degree - Typing, Computer Programs
North Valley Occupational Center
Mission Hills, CA05-2014
Skills
- Quick-learning
- Retail sales
- Customer focus
- Product positioning
- Product displays
- Teamwork
- Customer service
- Reliability
- Organizational skills
- Shelf stocking
Accomplishments
2x employee of the month in a row at the cheesecake factory
multiple pins of accomplishments while working for the cheesecake factory
sold out a product on the first day of the job at CDS
Met multiple quotas for getting memberships while working at Gamestop
Timeline
Product Demonstrator
CDS
03.2022 - Current
Game Advisor
GameStop
03.2022 - 11.2023
Prep Cook
The Cheesecake Factory
03.2015 - 11.2022
No Degree - Typing, Computer Programs
North Valley Occupational Center
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