RANDY Ferguson
Palgrave,ON
Summary
Achieved significant customer satisfaction improvement at Phil's Motors by implementing innovative service protocols and spearheading a seamless transition to remote operations. Expert in vehicle maintenance and safety compliance, demonstrated through enhanced operational efficiency and safety culture at R L Ferguson Towing and J C Landscaping. Proven leader in fostering team collaboration and driving results.
Overview
27
27
years of professional experience
Work History
Owner/Operator Truck Driver
R L FERGUSON TOWING
2010.10 - Current
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
Snow Plow Operator
J C LANDSCAPING
2020.11 - 2022.04
- Adapted easily to changing weather conditions, adjusting schedules as needed to ensure maximum coverage during high-risk times for roadway hazards caused by winter precipitation events.
- Promoted culture of safety by adhering to strict operational procedures and wearing appropriate safety gear.
- Supported fellow team members during peak snowfall events, working extended hours when necessary to complete all assigned tasks promptly.
- Reduced equipment downtime by performing routine maintenance and minor repairs on snow plow vehicles.
- Picked up and transported snow to designated local areas.
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
- Trained in skid steers, backhoes and ag tractor operation to supplement truck-mounted plow work.
- Upheld safety standards for working in wet, cold and windy conditions.
TOWING MANAGER
PHIL'S MOTORS
1997.05 - 2012.05
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
0 - Industrial Mechanics Technology
Dunbarton High School
Pickering, ONSkills
- Safe Driving Practices
- Safety Compliance
- Vehicle maintenance knowledge
- Heavy Equipment Operation
- Work Zone Safety Protocols
- Snow Removal Expertise
Languages
English
Elementary
Timeline
Snow Plow Operator
J C LANDSCAPING
2020.11 - 2022.04
Owner/Operator Truck Driver
R L FERGUSON TOWING
2010.10 - Current
TOWING MANAGER
PHIL'S MOTORS
1997.05 - 2012.05
0 - Industrial Mechanics Technology
Dunbarton High School
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